Clearing Your Browser Cache

A common solution to solving an issue

AEM uses the browser to render the drag and drop editing environment. AEM tells a browser to store a number of items (code, content, graphics, etc) on your local computer to speed up the interface. This is called the "local cache".  When visiting a web page your browser checks  for a copy of the files in its cache.  If it finds the files already cached, the page will load faster. Some browsers refer to its cache as Temporary Internet Files

When we change server settings, like permissions, a browser cache of local code can be obsolete and cause a number of issues.  A common way to fix issues that only you see locally is to reset your cache. Be sure to clear your cache from "All Time" and not just a narrow timeframe. 

How to Reset your Cache

Every browser has different ways to clear out the old items and refresh them with the updated one. A good source for directions is

Chrome-specific Local Storage

If you test something in incognito mode or another browser and it works, but still not in Chrome, there's another layer of local storage assigned to your profile that's likely causing the issue. To clear local Chrome storage, please see this article.