We're happy to help. In your ticket, please provide:
- The complete URL (web address) for the website or web page that has the issue
- The name of the website in question
- The text of any error messages you are receiving, or detailed description of the issue
- Whether the problem is on the live site (anyone can see it) or the author environment (only you can see it)
- Screenshots of the issue can be extremely helpful
- Any additional details that would help us solve the problem
Note: Departments, divisions, labs, and some administrative offices manage their own websites. If you see a content update or a broken URL, try reaching out first to the site's website manager — they appreciate the notice.