Touch UI

Welcome to the new AEM user interface (UI) known as Touch — a major update that modernizes and simplifies the web-building experience. Use this page as a launchpad to answer common questions, resolve known issues, and to reach additional training and support.

Known Issues & Fixes

The following issues have been identified and resolutions are underway. Where noted, you may temporarily switch back to Classic UI to address the issues. See this page (step 4) for how to perform a temporary UI switch.

Live URL displays /content/sm/NAME.html.html

A few pages have been reported live URL's as displaying with additional items in them. The page still works but the URL will looks like the below where NAME is the name of the page - https://med.stanford.edu/content/sm/YOURSITE/NAME.html.html
This is caused by creating an absolute URL link in your page to another AEM page, instead of using a relative URL link.

Masthead Social Media Links

Setting the social media links in the header masthead transforms the URL into an invalid address.
Workaround: Switch to classic UI to make the change(s) and publish.

Past versions (pre 2/8/23) and timeline audits do not show

Using the Timeline mode in Site Admin shows no previous versions. Making it not possible to restore earlier versions.
Workaround: Switch to classic UI to make the change

Media Gallery

Media Gallery component has been deprecated and does not function in Touch UI.
Workaround: As an alternate we recommend using a Carousel, adding Images within each slide. Only one Carousel per page.
Estimated Resolution: TBD. For existing Media Galleries you may edit by switching to Classic UI.

Locked Pages

Pages that have been locked in Classic cannot be unlocked using Touch.
Estimated Resolution: TBD

Timewarp Feature

The timewarp mode while page editing causes errors. This did not work in Classic UI either.
Estimated Resolution: To be deprecated. Use version contol instead

Editing existing components

For pages initially built in Classic UI, be mindful when editing existing components. Component configurations may not reflect original selections in the new UI, (e.g. Icons), which can lead to unintended losses when confirming changes. Before making any changes to existing pages, first create a new version. When editing existing components, double-check the settings are correct.

Switching component toggles

Many components have multiple display toggles (e.g. Feature Box) that when changed, subsquently reveal associated configuration options, though this doesn't always happen automatically. If you switch a toggle and the appropriate options are not shown, first confirm the initial change, then edit the component again to see the associated options.

Deprecated component options

For some components (e.g. Text & Image, Event List) there are not equivalent options in Touch UI (e.g. footer options) that existed in Classic. In these instances, you may switch back to Classic in order to make changes to that content. Do not edit pages with both Classic and Touch UI pages open in your browser or your page may break. If temporarily editing in Classic UI, be sure to close all Touch UI tabs.

To temporarily change a page back to Classic UI, replace the editor.html with cf# in the page URL:

(Touch) — https://author.medweb.stanford.edu/editor.html/content/sm/web

TO

(Classic) — https://author.medweb.stanford.edu/cf#/content/sm/web

Frequently Asked Questions

Do I have to change/update anything on
my site(s), or do anything at all?

What are the most common mistakes and challenges?

Review the Quick Reference on the Transition Site, or take an abreviated read below.

Page & Asset Administration

Learning the relocation of management tools and adapting to the new Views and Modes. Much of this comes from coping with the fact that right-click is no longer functional.
To select any item, click the checkmark revealed over it's thumbnail, not just the tile.

Page Authoring

Mishandling of Panel Builders, particularly selecting Panels in areas of higher density (i.e. nested). Use the new parent tool to mitigate the issue (See opening portion of the Panel Builder video)
Confusion how to navigate between pages when authoring a page. Users must switch to the “Preview” mode in order to use any link (internal or external), or to switch between tabs, accordions or slides.

What training is there for Touch UI?

For existing authors, there's abbreviated content within the Touch Transition site including a video overview, and quick reference highlighting main differences. There's also the Pocket Reference and Component Encyclopedia for more specific guidance and refreshers.

For new authors, there’s a fully guided online training at https://websense.stanford.edu/ (required for new users, optional for existing). This updated course necessitates access to a training sandbox to practice exercises in the new interface. To gain access to this sandbox, please make a request. Note the content is biased towards a new user, so it may be redundant for experienced authors and is not required for existing authors.

Can I opt out of this update and stay on Classic?

Will there be any direct or instructor-led support?

Yes, weekly drop-in Touch UI Authoring Q&A sessions will begin Tuesday, January 4th from 1:00 - 2:00 pm. Authors may also reserve time during the regularly scheduled twice monthly 1:1 support sessions. View the Q&A and Support Session Schedule. Keep your eyes open to the newsletter for new and upcoming offerings.

Existing authors should start with the Transition Site, and use the Pocket Reference and Component Encyclopedia for more specifics. New authors start with the Full Course.

Support

Live Session

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Ask for Help

Always Check 1st

Ticket Writing Tips

We're happy to help. In your ticket, please provide:

The complete URL (web address) for the website or web page that has the issue
The name of the website in question
The text of any error messages you are receiving, or detailed description of the issue
Whether the problem is on the live site (anyone can see it) or the author environment (only you can see it)
Screenshots of the issue can be extremely helpful
Any additional details that would help us solve the problem

Note: Departments, divisions, labs, and some administrative offices manage their own websites. If you see a content update or a broken URL, try reaching out first to the site's website manager — they appreciate the notice.

Submit AEM Ticket

Help Desk: 650-725-8000

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