Web Author Support

We are committed to providing timely and effective service

1:1 support 

Receive 1:1 support at one of our weekly web author support sessions held via Zoom: signup is required.  Not sure where to start? Request a 1:1 consultation.

Known Issues

Find out if your issue has been reported and explore possible solutions.

Self Support

Our extensive online support documentation addresses most users' questions and is available 24/7.

Support Channels

Ask for Help

  Help Desk: 650-725-8000