Support teaching, research, and patient care.
What should I do if...
My computer or phone was lost or stolen?
See Reporting an Incident guidelines
My computer is having technical problems?
Contact the TDS Service Desk via help ticket or by phone at 650-725-8000 (M-F 7am - 6pm).
My computer may be infected or "virusy"?
Contact the TDS Services Desk via Help ticket or by telephone at 650-725-8000 (M-F 7am - 6pm)
I'm getting a lot of spam?
I received a DMCA notice?
I want to get my computer on the Stanford network at the Palo Alto VA Hospital?
I have questions about HIPAA and about Information Privacy?
I have a general computer security question
How do I...
Request or change a firewall rule?
See the TDS security firewall page for School of Medicine networks.
Send "Secure:" emails?
Read about Stanford Secure Email.
Back up my computer?
School of Medicine affiliates can back up automatically with CrashPlan for no cost
Encrypt my computer?
Visit encrypt.stanford.edu, or see the Encryption FAQ.
Connect to Stanford from my home?
VPN and Remote Desktop.
File a help ticket?
If you need help with the above tasks or anything else, file a help ticket.
Where can I find...
HIPAA Policies
HIPAA.Stanford.EDU
List of HIPAA Identifiers
HIPAA and anonymizing data
Stanford official computing policies
Chapter six of the University Administrative Guide
