The Stanford University Public VPN allows users with SUNet IDs to access Stanford network resources as if they were directly connected to the Stanford network.
Keep in mind that while you are connected through the VPN, all of your network traffic (email, web browsing, etc.) is going through the Stanford network and subject to Stanford’s computer usage regulations.
Installing the VPN Client
Stanford VPN users have two options when connecting to Stanford resources: the Cisco VPN client (already in use by current School of Medicine VPN users) and the new SSL VPN client (also known as SUSSL). The VPN page provides information and instructions for both options.
Troubleshooting the Cisco VPN client
Here are some possible problems with the VPN client and potential resolutions for them:
Problem: VPN client won’t start up.
Resolution: VPN client may need to be reinstalled if its files have become corrupted. The best practice for this is:
- For Windows machines – uninstall the VPN client through Control Panels -> Add/Remove Programs and uninstall Cisco Systems VPN Client. You will want to be sure to remove all files. After this you can re-download the VPN client and reinstall it.
- For Mac machines – Drag the Cisco VPN Client folder to the trash, re-download the client and reinstall it.
Problem: VPN client gives an error or fails to prompt for a username and password after “Connect” is clicked.
- Ensure that your network is connected by trying to browse to a website in your web browser.
- If an error is given, your connection profile may have become corrupted in which case you should delete the connection key, re-download it and re-import it. If the Stanford Public VPN connection key has become corrupted, you will need to uninstall and reinstall the VPN client as specified above.
Problem: VPN client is not accepting your SUNetID and password.
- Verify that you are typing in your correct SUNetID and password by trying to login to http://webmail.stanford.edu
- If that works and your SUNetID and password previously worked with the VPN client, it is possible that the VPN server has lost synchronization with your latest SUNetID password. Try changing your SUNetID password at http://stanfordyou.stanford.edu and then changing it back. This will force a re-synchronization with the VPN server.
- If your SUNetID and password have never worked with the VPN client, you may not be part of the access group for that VPN profile. Contact TDS for further assistance.