Requesting IT Support

Response Times & Service Levels

TDS provides central computing support to all faculty, staff, and students of the School of Medicine via our centralized Service Desk, walk-up Tech Bar and Desktop Support Technicians. Each support request will generate a ticket for our records and to monitor the progress of your incident resolution or request fulfillment.

TDS offers multiple options for you to request and receive support:

Telephone support

TDS Service Desk

Call 5-8000 from on campus phones
Call 1-(650) 725-8000 from off campus phones

Hours of Operation
Monday – Friday, 7:00 a.m. – 6:00 p.m.

Response time: Typically, our Service Desk team answers 80% of calls in 20 seconds or less and 90% of calls in 90 seconds or less.

Submit a request online

TDS Service Desk, Desktop Support, University IT

tdshelp.stanford.edu

Hours of Operation
Submit a request 24/7, 365 days a year

Response time: We strive to respond to requests in one business day or less.* Response during business hours.

Walk-up support

TDS Tech Bar

tdstechbar.stanford.edu

Hours of Operation
Monday – Friday, 8:00 a.m. – 5:00 p.m.

Response time: By appointment

Learn more about the Tech Bar

On-site support

TDS Desktop Support

Call or submit an online request

Hours of Operation
Monday – Friday, 8:00 a.m. – 6:00 p.m.

Response time: See response time for contact method (phone or online) above. Once request is processed, we can typically schedule an onsite appointment in less than one business day.

*Some types of issues or requests may be handled by University IT or other teams. Response time may differ from TDS-managed support teams.

If you contact the Service Desk, and we are unable to resolve your request remotely, we can transfer your request to our desktop support team for an onsite visit (Subject to availability of onsite personnel. Some off-campus sites do not have onsite support staff.)