The basic server hosting services include:
- High-speed networking
- Electrical power
- Uninterruptable power supply
- Climate control
- Computer racks
- Health and security monitoring of servers, computer room access, and environmental conditions, using cameras, software, firewalls and regular audits
- Escorted data center access to hosted servers, available by appointment
- Notification of service outages, hardware alerts and maintenance windows
- Data center help desk
Systems Administration services include basic server hosting plus systems administration services.
Click here for a list of requirements to host a server in the data center, whether you choose a hosted-only service, or a hosted service with system administration.
Service Level Agreements
Our Service Level Agreement describes the IRT Operational Services provided to clients in support of their ongoing business. This is used in conjunction with customer specific agreements for particular services. It does not describe other IRT services, such as application development or business systems analysis, which are managed on a project basis.
The data center facilities are locked and monitored with card key access only to the facilities. Access to the servers is limited by the Data Center firewall.