Dean Lloyd Minor welcomes Katharine Manning, author, victim rights attorney, and expert on empathy in the workplace, for a conversation about how to support people in distress. They discuss the universal needs of people who have experienced traumatic situations, from being victims of a crime to losing a loved one. They also explore effective ways to respond to people who have confided problems, strategies for coping in professions that are emotionally trying, and how leaders can cultivate a culture of empathy and mental wellbeing at work.
Katharine Manning is an author, attorney, trauma expert, and president of Blackbird DC, an organization that provides training and consultation on empathy at work. Katharine has 25 years of experience working on trauma and victimization issues. She began as a hotline counselor at a domestic violence clinic and eventually became the U.S. Justice Department’s expert on victim rights, advising the department on its response to victims in cases, such as the Boston Marathon bombing and the Pulse nightclub shooting. An expert on empathy in the workplace, Katharine has vast experience helping organizations support employees who have survived trauma. Among her published writings is her 2021 book, The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job.