6.5 Upgrade Known Issues

Upgrade Date: September 2020

Last Updated October 15, 2020

The School of Medicine AEM platform was upgraded to a new version on September 13th. This was a significant upgrade and despite extensive testing there will be bugs to resolve. Please refer to this page for known issues and their expected time of resolution. Often, clearing one's browser cache will resolve page display issues

Deactivated and Deleted Pages

  • If you deactivated a page or asset between September 1st and September 11th it will have reappeared. To resolve this issue please deactivate the page or asset again. 
  • If you deactivated and deleted a page between September 1st and September 11th you may find that the deleted page has reappeared on your live site but is not visible in author. If this is the case please submit a help ticket and include the url of the page that should be deleted. The Digital Services team will delete the page for you. 

 

Active Issues

Authors see error message when attempting to activate a page referencing images from CAP directory

  • When attempting to activate a page that include images from the DAM directory /dam/sm/sm-profiles/cap, authors will see a message indicating the images need to be republished. If the author clicks 'ok' an error message appears and indicates that the page cannot be activated due to permissions. 
  • Temporary Solution: Uncheck the boxes next to the images in the message indicating they need to be republished. Click Ok. Activate the page. 
  • Resolution ETA: TBD

 

CAPTCHA Not Working on AEM Forms

  • CAPTCHA not enabled on AEM forms
  • Estimated Resolution Time: Monday, October 12th, 10:00 PM

Resolved Issues

Missing Tags

  • Tags created between September 1st and September 11th were not migrated during the upgrade. Tags created prior to September 1st were successfully migrated.
  • Expected resolution time: Wednesday, September 16th by 10:00 PM. 
  • Resolved: Tuesday, September 15th 10:00 PM

 

Accordions Within Tabs do not expand (issue resolved)

  • Accordion components that are placed within a tab component will not expand. 
  • Expected resolution time: Wednesday, September 16th by 10:00 PM
  • Resolved: Tuesday, September 15th 10:00 PM

 

Hero Banner Justification Option Broken (issue resolved)

  • The option to right justify a caption in a hero banner slide does not work.
  • Expected resolution time: Wednesday, September 16th by 10:00 PM.
  • Resolved: Tuesday, September 15th at 10:00 PM

 

Analytics Code Missing (issue resolved)

  • Staging analytics code in production caused no tracking between September 14th 8:00 am and September 15th 3:00 pm
  • Identified and Resolved: Tuesday, September 15th at 3:00 pm

 

Events template error

  • Description field is not displaying in author or production
  • Expected resolution time: Monday, September 21st 10:00 PM
  • Resolved: Monday, September 21st, 10:00 PM

 

Banner Builder errors

  • Images missing in banner builder in author
  • Authors receiving error messages when attempting to edit banners
  • Expected resolution time: Monday, September 21st 10:00 PM
  • Resolved: Monday, September 21st, 10:00 PM

 

Slow Search

  • Searches conducted across med.stanford.edu are slow to return results and results are erratic
  • Expected resolution time: Wednesday, September 23rd, 10:00 PM
  • Resolved: Wednesday, September 23rd, 10:00 PM

 

Error message (404) for SUNet ID protected pages

  • Some users are experiencing a 404 error message when attempting to access AEM content protected by SUNet ID
  • Expected resolution time: Friday, September 25th, 10:00 PM
  • Resolved: Friday, September 25th, 10:00 PM

 

K2 Site Hero Banner Builder: Editing issues

  • The K2 site banner builder was unable to be edited; new slides were not able to be added.
  • Expected resolution time: Friday, October 2nd, 10:00 PM
  • Resolved: Friday, October 2nd, 10:00 PM

 

Event Start / Stop Time Not Appearing in Event Block

  • Start / Stop times in the event template are not appearing in the event block on individual event pages; only in event lists.
  • Expected Resolution Time: Friday, October 2nd, 10:00 PM
  • Resolved time: Friday, October 2nd, 10:00 PM

 

Additional 'B' in real text editors across components

  • There is an aditional 'B' that looks like the bold icon appearing in all instances of the RTE in AEM components. It appears to the right of the hyperlink icon and does not serve a purporse. It will be removed. 
  • Estimated resolution time: Monday, October 12th, 10:00 PM
  • Resolved: Monday, October 12th, 10:00 PM

 

Bullet Toggle Broken in Event Template

  • The ability to toggle between bullet styles does not work in the event template
  • Expected resolution time: Monday, October 12th, 2020
  • Resolved: Monday, October 12th, 10:00 PM