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I have been a qualitative health services researcher since 2006 and am experienced in mixed methods research and evaluation. I use a range of methods in my work including interviews, focus groups, ethnography, participant observation, document review, survey and literature reviews. My content areas of focus have been in implementation science within the clinical areas of palliative care and oncology. Through this work, I have become familiar with the challenges and ethical issues of conducting research with vulnerable groups and appropriate methods for eliciting information in sensitive subject areas, such as in exploring what bereaved family caregivers think makes for a good death. My specific research interest is in understanding the patient experience of health services in order to improve the implementation and delivery of services. I also enjoy engaging with patients as partners in the research process, from research question formulation through to dissemination. I have also worked with professional groups and stakeholders, both as participants and as collaborators in research and evaluation. Prior to this appointment at Stanford, I was a Research Fellow in the Centre for Health Services Studies at the University of Kent, UK.
Senior Research Scholar