Clinical Focus

  • Emergency Medicine
  • Health Care Management
  • Emergency Department operations

Academic Appointments

Administrative Appointments

  • Fellowship Director, EM Administration Fellowship (2015 - Present)
  • Medical Director, Emergency Medicine (2014 - Present)

Boards, Advisory Committees, Professional Organizations

  • Member, Management Guidance Team, Patient Value Stream, Stanford Hospital (2015 - Present)
  • Member, Value Based Purchasing Committee (2014 - Present)
  • Faculty Mentor, Resident Safety Council, Stanford Hospital (2014 - Present)
  • Member, Quality, Patient Safety & Effectiveness Committee, Stanford Hospital (2014 - Present)
  • Fellow, American College of Emergency Physicians (2008 - Present)
  • Board Certified, American Board of Emergency Medicine (2006 - Present)

Professional Education

  • Residency:Beth Israel Deaconess Medical Center (2005) MA
  • Internship:Beth Israel Deaconess Medical Center (2003) MA
  • Medical Education:UCLA - School of Medicine (2002) CA
  • MBA, Anderson School of Management at UCLA (2002)
  • BS, Stanford University, Biology, with Honors (1995)

Research & Scholarship

Current Research and Scholarly Interests

Emergency Department process improvement
ED innovations



All Publications

  • Lean Manufacturing Improves Emergency Department Throughput and Patient Satisfaction JOURNAL OF NURSING ADMINISTRATION Kane, M., Chui, K., Rimicci, J., Callagy, P., Hereford, J., Shen, S., Norris, R., Pickham, D. 2015; 45 (9): 429-434


    A multidisciplinary team led by nursing leadership and physicians developed a plan to meet increasing demand and improve the patient experience in the ED without expanding the department's current resources. The approach included Lean tools and engaged frontline staff and physicians. Applying Lean management principles resulted in quicker service, improved patient satisfaction, increased capacity, and reduced resource utilization. Incorporating continuous daily management is necessary for sustainment of continuous improvement activities.

    View details for DOI 10.1097/NNA.0000000000000228

    View details for Web of Science ID 000360853200006

    View details for PubMedID 26252725

  • Arthrocentesis of the Knee (Videos in Clinical Medicine) Arthrocentesis of the Knee Thomsen, T. W., Shen, S., et al 2006; e19: 354

    View details for DOI 10.1056/NEJMvcm051914

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