Self Help Reading Materials: A Sampler

Listening and Communication

Flick, Deborah L. PhD, From Debate to Dialogue, Using the Understanding Process to Transform Our Conversations , Orchid Publications, 1998.

Heller, Robert, Communicate Clearly , DK Publishing, 1998.

Kaplan, Robbie Miller, How to Say It When You Don’t Know What to Say, The Right Words for Difficult Times , Berkeley Publishing Group, 2004.

Ryan, Kathleen D., Daniel K. Oestreich, and George A. Orr III, The Courageous Messenger: How To Speak Successfully Speak Up at Work , Jossey-Bass Publishers, 1996.

Shafir, Rebecca L. The Zen of Listening: Mindful Communication in the Age of Distraction , Quest Books, 2000.

Stone, Douglas, Bruce Patton and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most , Viking Press Books, 1999.

Tannen, Deborah, PhD, You Just Don’t Understand: Women and Men in Conversation , Ballantine Books, 1990.

Conflict Resolution at Work

Cloke, Kenneth and Joan Goldsmith, Resolving Conflicts at Work Jossey-Bass Publishing, 2000.

Cloke, Kenneth and Joan Goldsmith, Resolving Personal and Organizational Conflict, Stories of Transformation and Forgiveness , Jossey-Bass Publishing, 2000.

Cohen, Allan R. and David Bradford, Influence Without Authority , John Wiley and Sons, Inc., 1998.

Fisher, Roger, William Ury and Bruce Patton, Getting to Yes: Negotiating Agreement Without Giving In , Penguin Books, 1981.

Goleman, Daniel, Working With Emotional Intelligence , Bantam Books, 1998.

Ury, William, The Third Side: Why We Fight and How We Can Stop , Penguin Books, 1999.

Ury, William, Getting Past No, Negotiating Your Way from Confrontation to Cooperation , Penguin Books,

Respectful Workplace

Lawrence-Lightfoot, SaraRespect: An Exploration , Perseus Books, 2000.

Martin, Judith, Miss Manners Rescues Civilization, From Sexual Harassment, Frivolous Lawsuits, Dissing and Other Lapses in Civility , Crown Publishers, 1996.

McCullough, Donald, Say Please, Say Thank You: The Respect We Owe One Another , G.P Putnam’s Sons, 1998.

Post, Peggy and Peter Post, The Etiquette Advantage in Business: Personal Skills for Professional Success , Harper Collins Publishing, 1999.

Stress, Career Change, Overload, Bronson, Po, What Should I Do With My Life? Random House, 2003.

Claxton, Guy, Hare Brain, Tortoise Mind , ECCO Press, Hopewell, New Jersey, 1997.

Hyatt, Carole and Linda Gottlieb, When Smart People Fail , Penguin Books, 1993.

Ibarra, Herminia , Working Identity: Unconventional Strategies for Reinventing Your Career , Harvard Business School Press, 2003.

Reinhold, Barbara Bailey, Toxic Work: How to Overcome Stress, Overload and Burnout and Revitalize Your Career , Penguin Group, 1996.