Dean Lloyd Minor welcomes Busy Burr, interim CEO of the drug store chain Rite Aid, for a wide-ranging discussion on driving transformational change in the tech and health care sectors and fostering an organizational culture of honesty and vulnerability. Burr also provides insights on designing products that people truly want, the evolving role of pharmacists in patient care, and why she feels optimistic about the future of digital health and behavior change technologies. Plus: Find out how lessons from the art of improv translate to the business world in surprising ways.
Meet Busy Burr
Elizabeth “Busy” Burr became interim CEO of Rite Aid, one of the largest drugstore chains in the U.S., in January 2023, after more than four years serving on the board. Previously, Busy served as president and chief commercial officer at Carrot Inc., a smoking cessation platform., and as vice president, head of health ventures and chief innovation officer at Humana, where her group identified, partnered, and invested in promising emerging companies in the health care space. Before joining Humana, Busy was a managing director of Citi Ventures, and led large-scale innovation efforts as the global head of Citigroup’s DesignWorks. Spanning four decades, Busy’s career includes investment banking, global brand management, and Silicon Valley entrepreneurship. Her leadership and passion for customer experience have resulted in several groundbreaking businesses and products, and she holds patents in mass-customization, alternative currency, and social payments. She was named one of Silicon Valley’s Women of Influence in 2016 and has been honored as Frost & Sullivan’s Innovator of the Year. She holds an MBA from Stanford and a BA in economics from Smith College.