Reporting a Lost or Stolen Device
Lost your phone? Stolen laptop, computer, phone, tablet, or other computing device belonging to Stanford, or containing Stanford information?
All SoM Community Members with missing devices should complete these THREE STEPS outlined below:
It is essential that the Stanford University Privacy Office be notified immediately. There are a number of federal and state privacy laws which may require Stanford to take very specific actions within very defined timelines. The Privacy Office will work with you to gather all of the relevant facts to ensure Stanford complies with all of our privacy obligations.
A loss or theft counts as a Privacy Incident; report it to the Privacy Office with the button above, through the Privacy Office website, by email at privacy (at) stanford.edu, or by phone: 650-725-1828
After reporting the loss to the Privacy office, complete the other two steps below.
Any employee who loses, or has had stolen a device that is used to conduct Stanford business or access, store or transmit Stanford information is responsible for following the reporting procedure. Even if you only used your device to check your Stanford email occasionally, you still must follow the reporting procedure.
The Stanford University Privacy Office will review/investigate all reported lost or stolen devices to determine potential data loss and will determine the encryption status of the device, along with other key device details.
Locking and Tracking a Lost Mobile Device
- Mobile devices should have MDM installed, if you have been using it for Stanford work. To lock it or wipe it, you can go to mydevices.stanford.edu.
- If you have a tracking app installed, you can also use it to find the possible location of your device.
- Find My Phone – The Find My Phone application is available for free, and may have come with your iPhone or iPad. Find My iPhone will help you locate your missing device on a map, remotely lock it, play a sound, display a message, or erase all the data on it.
- Lookout Mobile Security – The Lookout application comes bundled on many Android devices, and it offers several security features at no cost, including "Missing Device," which allows you to locate your device and produce a sound from a web page at myLookout.com. An upgrade to Premium allows you to remotely lock and wipe data, including your SD card.