Report an Incident

Lost or Stolen Device

First three steps on the flip side

Due to governmental reporting requirements, it is essential to notify the Privacy Office as soon as possible.

Please report loss of any device with Stanford data, including laptop/desktop, mobile device, external storage device (such as USB drive, flash drive, camera memory card), or paper/hard copy sensitive data.

  1. Don't wait until tomorrow - please notify the University Privacy Office as soon as possible
  2. Report the loss to the police
  3. Notify your manager of the loss or theft

Other Actions

  • If a lost or stolen mobile device is enrolled in MDM, at mydevices.stanford.edu, you can use MDM to lock or wipe the device.
  • If you are using a location app such as Find My Phone or Lookout, you can use those to help locate the device (should it have just been misplaced).

Other Privacy Incident

In addition to lost or stolen devices, if you believe High Risk Data was compromised or subject to unauthorized exposure, please open a University Privacy Office incident.

  1. Don't wait until tomorrow - please notify the University Privacy Office as soon as possible
  2. Report the loss to the police
  3. Notify your manager of the loss or theft

Security Incident

For security incidents, such as compromised server, endpoint or website, or a denial of service attack, open a request to the TDS Service Desk, Security Office, or UIT Information Security office.

Additional examples on the flip side.

Examples of Security Incidents:

  1. Attempts (either failed or successful) to gain unauthorized access to a system or data)
  2. Unwanted disruption or denial of service
  3. Unauthorized use of a system to process or store data
  4. Changes to system hardware, firmware, or software without the owner's knowledge, instruction, or consent
  5. Known or suspected installation of malware, keylogger, or ransomware
  6. Compromised user account