Provide support for departments and labs where gaps exist between support provided by TDS Field Support and support available from other services available on campus or from third parties.
We provide support on a contract basis for servers and NAS devices that cannot be housed or supported by other groups. This is often due to age and configuration requirements for housing in their data centers but can also be for systems that are out of scope for TDS Service Desk and Field Support. We can manage devices in place if allowable by security policy or provide hosting in a data center for machines not specifically designed for data centers. We also triage incoming requests for support that fall outside Field Support, helping the customer get in touch with the appropriate group.
What We Provide
Paid support for SoM affiliated projects and people
- NAS (Network Attached Storage) - QNAP and Synology
- Computers connected to instruments
- FileMaker Server
- Sherlock computation and Oak Storage facilitation
- General consulting related to any of the above
- Currently, monthy cost is based on a fraction of an FTE (salary and benefits). We are working toward an hourly fee.
- Billing will be via PTA (Project - Task - Award)
- Contracts are reviewed periodically
What we do not support
Services critical to patient care - no 24/7 support
Basic productivity hardware and software
- Individual Desktops
- Cell Phones
We are located at the School of Medicine Palo Alto Campus
Infrastructure & Engineering Manager
Examples of support contracts include.
NAS devices - Previously administered by previous local IT.
Linux Server - Allows mulitple users to run scientific software on a custom built workstation.
Linux Servers and NAS combination - Previously fell to Post-Docs to self administer.
Windows FileMaker Server VM - Replaced aging hardware supported by previous local IT
Windows Server - Aging system previously supported by someone who left Stanford.
Window and Linux computers (25+) - some of which are connected to instruments which used to be supported by local department IT.