Contact Us
bilingualtesting@stanfordhealthcare.org for QBS questions
DL-MIT-Supervisors@stanfordhealthcare.org for all other questions
Qualified Bilingual Staff (QBS) Program
The Qualified Bilingual Staff (QBS) program is a language assessment tool for bilingual physicians and Advanced Practice Providers at Stanford Health Care. It gives the necessary credentials required to allow clinicians who wish to use their non-English language skills to assist limited English proficient (LEP) patients during their regular clinical duties.
Successful completion earns you a sticker or badge buddy for your Stanford ID badge, identifying you as qualified to communicate with patients in that language.
Why It Matters
- Ensures patient safety by validating language proficiency.
- Supports language-concordant care, improving trust, satisfaction, and outcomes for LEP patients.
- Helps fulfill legal and institutional requirements for equitable care.
Learn more about the importance of language access and Stanford’s commitment to language-concordant care (Stanford login required):
How to Obtain the QBS Credential
- Submit an application here:
QBS Assessment Sign-Up - Prepare for the assessment using practice tests:
QBS Practice Test - Complete the language assessment through Interpreter Services.
- After passing, you will receive a QBS badge buddy or sticker for your badge.
Your Responsibilities as QBS Staff
- Use your language skills only within your certified scope of practice.
- Do not replace professional interpreters for critical or complex conversations (e.g., informed consent, discharge, procedures).
- You may only communicate directly with your patients, you may not interpret for other providers.
- Help ensure that LEP patients receive equitable, culturally competent care.
- Encourage and advocate for the use of translation services among your housestaff colleagues, promoting a culture of inclusivity ensuring all patients receive the compassionate, clear communication they deserve.