S | Specific
Outcomes to be delivered are clearly defined. Everyone working on the goal knows exactly what's expected. Customers know exactly what they're getting.
M | Measurable
The team has defined clear and trackable criteria for success and is able to demonstrate that they have achieved the goal. The team has documented where they are now, and where they want to be.
Even if they're not sure how to do it, the team believes it is possible to achieve the goal given the deadline & the team's resources and bandwidth.
A | Attainable
The goal is applicable to all members of the team, is aligned with the department's mission, and adds value to customers.
R | Relevant
The team has clearly stated when the goal will be completed.
T | Time Bound