Canvas Help

Get Help Now!

For the fastest response School of Medicine faculty, staff, and students can contact the MedCanvas team via email or complete a support ticket.  

Trainings and Consultation

Want training for yourself or your course team or TAs?
Faculty are finding Canvas very easy to learn and navigate. But, if you feel like you’d prefer an introduction, we would be more than happy to meet with you at your convenice. An introduction for faculty or course staff typically takes less than an hour to get you up-to-speed

One-on-One Troubleshooting or Feature Testing
If you feel confident about working in Canvas, but need some help with a particular problem, or if you want to test Canvas functionality before you use it with your course, we can help with that as well. We can use special testing accounts to let you see how certain features look and act.

Assignment and Quiz Q&A
Many faculty new to Canvas want to ensure a smooth role out out to an assignment or quiz. We can help by using a test account to preview an exam, seeing it just as students will. Though we can't edit content, we can alert you to misconfigurations in test, question, and media settings. Simply let us know about a week before you plan to offer the assignment/exam. And, please include exam details.


YouTube Tutorials

Canvas F.A.Q.s

Helpful Canvas Links for New Students

Profile Settings

Setup your profile so that classmates and faculty can learn more about you, contact you easily, and, collaborate more efficiently. Follow these links below for instructions on:


Notification Settings

Canvas notifies students about a number of different things happening in your courses. Follow these instructions to make sure you get the most important information to you, when you need it. Setting your Notification preferences.


Exporting Course Content

Canvas allows you to download all of your course content, so you can view it offline if you are traveling, studying remotely, or simply don't have a connection to the Internet. Follow these instructions to Export Course Content.


Syncing  Canvas' Calendar To Your Laptop/Cell Phone

This calendaring features helps you keep all of the events happening in your courses in sync with your personal calendar on your phone and laptop. Here's how to subscribe to the Canvas Calendar feed for Outlook and Google Calendar.


Canvas Mobile App for Students

You can access Canvas from any browser on your Android/iOS device. However, mobile browsers are not supported, and features may not function as expected compared to viewing Canvas in a fully supported desktop browser. Instead, use the Canvas Student apps for iOS and Android. But, depending on your device, not all Canvas features may be available on the app at this time.

View Canvas Student mobile features by version and device.

Download the apps here:


Desktop and Laptop Browser Recommendations

Desktop Browsers

  • Chrome 67 and 68
  • Firefox 60 and 61
  • Respondus Lockdown Browser
  • Safari 10 and 11