Ali Al-Rajhi, PhD, MPH
Research Project Manager
Dr. Ali Al-Rajhi has developed experience leading cross-functional teams in conducting clinical trials and publishing
healthcare policy and systematic reviews. Dr. Al-Rajhi has worked in the fields of ophthalmology with the American Academy of Ophthalmology; and at the Stanford Center for Clinical Research (SCCR) overseeing trials in gastroenterology and hepatology. His interest is at the crossroads of data science and healthcare, where he currently splits his time with Stanford’s Clinical Excellence Research Center (CERC) and Stanford Partnership in AI-Assisted Care (PAC).
Heather joined the CERC team in 2021 and provides administrative support to Dr. Milstein and Dr. Shah.
Prior to CERC, Heather worked in management consulting in San Francisco for 14+ years, after moving to the Bay Area from Hawaii in 2000. When Heather is not working with the CERC team, she spends her free time chasing after her dogs and relaxing under forest canopies.
Jill Glassman, MSW, PhD
Senior Manager of Quantitative Analysis
As Center Senior Manager of Quantitative Analysis, Dr. Jill Glassman is happy to serve as the new biostatistician at CERC.
She also serves as Research Steward for multiple ongoing CERC projects, ensuring their scientific integrity. Previously she was statistician and co-investigator on evaluations of multi-component, evidence-based health risk prevention programs, including many school-based programs, at the nonprofit organization ETR (Education, Training and Research). These evaluations employed group-randomized, quasi-experimental and observational study designs. Dr. Glassman has led several grants to study how to improve self-report outcome measures and how to identify more nuanced risk classes for trials of prevention interventions with youth, with a focus on teen pregnancy and HIV/STI prevention. Prior to joining ETR, Dr. Glassman worked at Columbia University School of Social Work with Dr. Steven Schinke in the field of drug and alcohol use prevention in youth. During this time she also conducted clinical social work with victims of traumatic events such as sexual assault. Prior to her work at Columbia Dr. Glassman worked at Memorial Sloan-Kettering Cancer Center as a biostatistician, where she first became interested in psychosocial and quality of life outcomes within a healthcare setting. She received her PhD in statistics from Northwestern University and her MSW from Columbia University.
Zoë Richardson, MPH
Associate Director, MCiM
As the associate director of the Master of Science in Clinical Informatics Management (MCiM) program, Zoë
directs all administrative and program planning workflow for this unique MS program at Stanford Medicine. Prior to CERC, she was an intern at the Palo Alto Medical Foundation (PAMF) in their Lean Promotion Office. During her time at PAMF she gained experience in internal consulting to improve care quality, supporting lean improvement events, and coaching front line staff through improvement efforts. Zoe holds her Bachelors in Health Science with a concentration in hospital administration, and a minor in business administration from California State University, Chico and a Masters in Public Health from Univerisity of Washington.
Education Program Specialist, MCiM
Veronica joined the CERC team in September 2018 as an Administrative Associate to Drs. Kevin Schulman and
Nirav Shah. She has recently transitioned into the role of Education Program Specialist for the Master of Science in Clinical Informatics Management (MCiM) program. Currently, she supports the course content, bulletin, and Mentorship program workflow for the MCiM program. Veronica received her Bachelor of Science in Neuroscience and Biology with an emphasis in Biomedical Sciences from Santa Clara University.
Sophie joined the CERC team in January 2022 as a Data Analyst. She received her Bachelor of Arts degree in Mathematics
and Statistics from Columbia University.
Research Operations Manager
Tracy is a 15+ year administrative veteran for the Stanford School of Medicine.
She started at the Lane Medical Library and is currently with the Clinical Excellence Research Center.
As the Financial Specialist, Amy Chen handles the financial management for the Center, enabling the attainment of
budgetary, strategic, and solvency objectives.
Prior to CERC, Amy was with the Stanford School of Medicine Educational Programs & Services. She also has extensive financial reporting and management experience in the private sector, including as the Manager of Financial Reporting for Clorox, Safeway, and Formfactor. Amy received her Bachelor of Science degree in Business Administration with a dual concentration in accounting and finance from Georgetown University.
Laurie Flynn is a writer and editor who writes about CERC research and activities. A former tech journalist,
Laurie held various editorial positions at newspapers, online publications, and specialty magazines, covering the rise of the dot com era for The New York Times, nytimes.com, and the San Jose Mercury News. Though a Californian at heart, Laurie recently spent several years in Savannah, Georgia, where she worked as a consultant to nonfiction book authors, taught adult ed, and learned to shrimp. Her favorite editorial collaboration is a forthcoming book about the health impact of loneliness. Laurie lives with her family in San Rafael, Ca., and writes about California politics and culture for Alta Magazine.
PAC Data Engineer
Shrinidhi is interested in Machine Learning / Deep Learning and working on cloud infrastructure for data collection.
Education Program Coordinator, MCiM
Lisa joined the CERC team in June 2021 as an Administrative Associate to Dr. Kevin Schulman and as the
the Education Program Coordinator for the new Master of Science in Clinical Informatics Management (MCiM) program.
Prior to joining CERC, Lisa has worked in Clinical IT, Health Information Management, Case Management and Clinical Social Work within The Oregon Clinic and Lucile Packard Children’s Hospital at Stanford. Lisa received her Bachelor of Science degree in Child and Family Studies from Louisiana State University.
Director of Operations
As the Director of Operations, Jennifer Scott manages the administrative staff overseeing operations for the Center
including, strategic planning, program development, financial management, and human resource management to ensure business standards and objectives are met. Prior to CERC, Jennifer was with the University of Washington School of Dentistry RIDE program, focused on training dentists for practice in rural and underserved communities throughout the Pacific Northwest. She also has extensive management experience as the Director of Merchandising for Starbucks Coffee Company. Jennifer received her Bachelor of Arts degree in Social Welfare/Psychology with an emphasis in Public Health from the University of California Berkeley.
CERC Project Specialist
Susan Shum-Maxwell joined the CERC team in October 2016 as the team’s Administrative Associate. She plays a critical
role by providing support operational support to CERC management and special projects. She ensures administrative functions run smoothly and transparently. Susan received her Bachelor of Arts degree from the University of California at Santa Barbara.