OnDemand Workshops
Each of the modules described below can stand alone as a 60-minute session or be combined with another module depending on department need. Request a consultation to determine what is best for your group: Christine Schirmer (cschirmer@stanford.edu).
Click each session below to learn more.
Difficult Conversations
This session covers guiding principles for managing difficult conversations, which include how to prepare, start, and conduct a conversation that you anticipate will be charged. Participants assess their own previous challenging conversations to understand what could have been done differently for a more positive outcome.
Managing Up
This session provides an adapted version of the ARTful feedback model that allows for giving feedback up across a hierarchy. It includes an overview of listening skills and practice with scenarios so participants can apply the model to actual interactions.
Setting Expectations
This session explores the use of a lab manual or mentoring contract to set expectations with learners, along with a model for addressing problematic behavior when it begins to prevent larger problems from developing.
Getting the Most out of Mentoring
This session provides an overview of the characteristics of a good mentor and responsibilities of mentees. It includes discussion of finding a mentor, cultivating the relationship, and concluding the relationship.
Mentoring Across Identity Differences
This session provides an overview of the role of implicit bias and stereotype threat in verbal and written feedback and evaluation. It includes discussion of using “Wise Feedback” to mitigate stereotype threat and the BOATs pneumonic (Behavior-focused, Observable, Actionable, Timely) which can be used to write evaluations free from bias.
Social Styles
This session shares Merril and Reid’s Social Styles Model and reviews strategies for adjusting one’s approach to working with individuals whose preferred social style is different from one’s own. Participants take a quiz to assess their own social style tendencies and practice flexing that style with scenarios.
Listening Skills
This session reviews key features of active listening, with an emphasis on the role of nonverbal communication in conveying meaning. Content also includes an overview of how to use reflective statements and provides participants with the opportunity to practice active listening using the tips provided.
Receiving Feedback with the ARISE Model
This session reviews three different types of feedback (appreciation, coaching, feedback), explores different triggers that can impede our ability to effectively receive and apply feedback, and teaches the TMA-developed ARISE model–Ask, Receive, Interpret, Set next steps, Express gratitude–a five-step approach to help us receive feedback with self-awareness and openness. Participants assess feedback scenarios and discuss how the ARISE model could have been applied for a more productive outcome.
The Art of Giving Feedback
The ARTful feedback model–Ask, Respond, Tell–provides a framework for approaching feedback conversations so that they are centered around learning goals, focused on specific and behavioral observations, and provide a safe environment for learning and growth. Participants practice applying the model with scenarios relevant to their feedback environments.