SHS ends with targets met, employees get bonuses
In the final week before merging with UCSF, Stanford Health Services gave most of its 5,000 employees incentive bonuses equal to 1 percent of their annual salaries in recognition of their role in helping SHS meet or exceed key financial and service targets.

The SHS board on Oct. 3 approved the incentive payment for employees with satisfactory or better performance ratings, said Malinda Mitchell, SHS interim president and CEO.

Specific benchmarks and accomplishments under the incentive plan included:

- Achieving a patient satisfaction level of 8.6 on a 10-point scale for inpatients and 4.4 on a 5-point scale for outpatients. Patient surveys measured overall satisfaction with care. Mitchell noted that inpatient care exceeded the satisfaction goal, showing steady improvement in quarterly surveys taken throughout the year. A score of 8.6 in the first quarter rose to 8.88 in the third and fourth quarters. Outpatient care reached its target of 4.4, she said.

- Completion of SHS' last full fiscal year, which ended Aug. 31, with $5 million or more in revenues over expenditures. The year-end operating margin was $6.6 million. The institution's total expenditures were $569.7 million, with revenues at $576.3 million.

- Meeting the 1997 Operations Improvement goal. Employee teams exceeded the year's $19 million budget improvement target by $400,000 through institutionwide efforts to find ways to reduce costs and increase revenues by identifying new sources of income and by increasing patient volumes through new or expanded programs.

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