JULY 2003
Volume 27
No. 7

Emergency department expansion, renovation will enhance care

Leadership, teamwork pay off in successful trauma survey

Trauma program QI projects

Results of statewide hospital survey provide benchmarking data

New rules limiting residents' work hours will require increased efficiency

Lawyer and medical ethicist helps physicians, families navigate ethical dilemmas


Results of statewide hospital survey
provide benchmarking data

Benchmark ratings offered by a recent statewide survey of hospital patients will assist the physicians and staff of Stanford Hospital & Clinics as they continue their efforts to improve patient care, say hospital officials.

In the second annual Patients' Evaluation of Performance in California, known as PEP-C, Stanford Hospital was rated average (two stars) on all but one category, where it received three stars. SHC received three stars (above average) under "patient impressions: would definitely recommend hospital." This was the first year in which Stanford Hospital participated in the survey.

"We're pleased that patients think highly enough of the care we provide to strongly recommend us to their friends and family," said Michael Peterson, SHC chief operating officer.

PEP-C is the largest publicly reported and most comprehensive hospital patient survey of its kind in the nation. Stanford Hospital was one of 181 California hospitals that volunteered to participate. The survey was conducted by the California Institute for Health Systems Performance and the California HealthCare Foundation.

Based on patients' evaluations of seven dimensions of care in medical, surgical and maternity services, Stanford Hospital was compared with California statewide averages. Each hospital received a rating of one, two or three stars in each dimension of care for each service. The seven dimensions of care are:

Respect for patient preferences
Coordination of care
Information and education
Physical comfort
Emotional support
Involvement of family and friends
Transition to home

Peterson noted that PEP-C is one of several ratings programs in which SHC participates. In 2002, the hospital was named a Consumer Choice Award winner by National Research Corp. The 2002 award ranked Stanford as one of the nation's top 152 hospitals that consumers rated as having the best reputation and quality of care among the hospitals in their area.

SHC also meets or exceeds nearly all the standards in the patient-safety assessment of the Leapfrog Group, a coalition that works with medical experts to improve the nation's hospital systems.

Peterson said the rating programs are helpful in assessing SHC's continuing efforts to provide excellent care. He invited input from physicians and staff members on how to improve patient care.