General Information
Getting Care at Stanford
Stanford Hospital & Clinics and Lucile Packard Children's Hospital offer a full range of services to its patients and visitors.
If you will be seen in either the Brain Tumor Clinic or the Radiosurgery Clinic, please download the following brochures in PDF format:
Fees
Financial counselors are available to help you resolve insurance problems. Prospective patients or their families can visit Financial and Insurance Information for further details about medical costs and payment methods.
Prescription Refills
Requests for prescription refills will be processed within two to three business days. Please Phone: (650) 723-4720, and have your medication information in hand. You will be prompted for the following information. Press the # key on your phone to continue to next prompt:
- Your full name and spelling of your last name
- Medical record number or Date of Birth
- Your phone number
- Your doctor's name
- Name and strength of the medication
- Quantity requested and date you last refilled the prescription
- Name and phone number of your pharmacy
Hospitalization
If surgery is recommended, Clinic staff will assist you with any diagnostic tests that may be needed, schedule surgery and provide information about hospitalization. If you are scheduled to be admitted to the Hospital, a Patient Representative from Patient Admitting Services will contact you before your admission date to obtain pre-registration information.
Guest Services
Patient Representation provides problem solving and mediation assistance to patients in order to address their questions and concerns. They are available to provide resolution for any issues patients and family members may have with their care experience. For more information, please contact a Patient Representative at (650) 498-3333 or click HERE
Getting Care at Packard
Lucile Packard Children's Hospital is a state-of-the-art facility created especially for the care of children and offers a full range of services to its patients, families and visitors.
Please visit Packard's pediatric neurosurgery program for more information.
Fees
Financial counselors are available to help you resolve insurance problems. Prospective patients or their families can visit Financial and Insurance Information for further details about medical costs and payment methods.
Prescription Refills
Requests for prescription refills will be processed within two to three business days. Please Phone: (650) 723-4720, and have your medication information in hand. You will be prompted for the following information. Press the # key on your phone to continue to next prompt:
- Your full name and spelling of your last name
- Medical record number or Date of Birth
- Your phone number
- Your doctor's name
- Name and strength of the medication
- Quantity requested and date you last refilled the prescription
- Name and phone number of your pharmacy
Hospitalization
If surgery is recommended, Clinic staff will assist you with any diagnostic tests that may be needed, schedule surgery and provide information about hospitalization. If you are scheduled to be admitted to the Hospital, a Patient Representative from Patient Admitting Services will contact you before your admission date to obtain pre-registration information.
Hospital Services
In addition to medical and surgical specialties, Lucile Packard Children's Hospital offers a wide range of patient and family support services before, during, and after your hospital stay or clinic visit. Please visit the For Patients and Visitors section of the hospital Web site to learn more. Information on nearby lodging and accommodations are also included.
Should you or your family have a question or concern and don't know whom to ask, Patient Relations will help find the answer for you or connect you with the appropriate person. Patient Relations can be reached by calling (650) 498-4847.
