Troubleshooting: Common Connection Problems
Here are the most common problems, in order of frequency among users. Please read each carefully. If one doesn't help, try the next. If none get you connected, use the link to Web Help at the end.
#1 Problem: Don't know the connection URL
You should have received the connection URL for your site when your access was established. The URL always begins with “https://irt-publish.stanford.edu/live/" The "s" in "https" (for "secure") is important, and you can't connect without it. If you know your URL under the med.stanford.edu domain, you can decipher the rest of the Web DAV for yourself. If your URI is med.stanford.edu/path/to/yoursite/ or yoursite.stanford.edu, then your connection URL is probably http://irt-publish.stanford.edu/live/path/to/yoursite/
#2 Problem: Firewall
Network firewalls can interfere with connections to Luge. The VA Palo Alto facility has such a firewall. If you work at the VA and are having trouble connecting, configure Dreamweaver normally and email Evelyn Willcox - Evelyn.Willcox@med.va.gov - and CC Larry Vellinga - LARRY.VELLINGA@med.va.gov - with the following information:
- Your name
- Why you need access, i.e. "access to the site at http://yourURLgoesHere/"
- Your computer's ID, which looks similar to this: "abcdefwxyz/pal-p4c236w2.v21.med.va.gov"
Evelyn or Larry will let you know when to re-try your connection.
#3 Problem: Server down
Occasionally, the IRT server is off-line. When this is a planned action, typically for servicing, IRT tries to provide advance notice and do the work during days and times with the least likely impact on operations. Sometimes, the server fails as any technology will, and IRT tries to avoid these and keep them brief when they happen. If you can view the site through your browser, you should be able to access the server through WebDAV. If http://med.stanford.edu/ is not available in your browser during normal business hours, please immediately call the IRT Help Desk line, (650) 723-8000 and use option 6 to report the outage.
#4 Problem: WebDAV Error (sometimes with "sharing violation")
Bill Gates doesn't like to share. Make sure your Office documents (word, excel, etc) are closed when you try to put them to the server.
You may also want to review the procedure for setting up your connection, in the online Dreamweaver training, and the Troubleshooting page also.
If you are still having trouble, contact Web Help for further assistance.
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