Q: Why is there no sound when I play videos?Answer
Q: Why do I have to log in again to view videos? Answer
Q: Who can I contact to learn how to put a video file in a Powerpoint? Answer
Q: Where can I access more QuickTime help? Answer
Q: Where are peds grand rounds videos? Answer
Q: Where are department of medicine grand rounds videos? Answer
Q: Downloading videos: Wired or wireless connection? Answer
Q: What can I do if I have problems downloading MP3s? Answer
Q: How can I download a video to my computer? Answer
Q: Can I watch CourseWork videos using Windows Media Player or RealPlayer? Answer
Q: How can I find help for downloading video on CourseWork? Answer
Q: How do I install QuickTime on my computer? Answer
Q: How can I test whether if I have my player configured correctly? Answer
Q: How can I request a live webcase for an event? Answer
Q: How can I find help for using video on CourseWork? Answer
Q: How can I convert video tape to digital video for the web? Answer
Q: How can I add a video link to my website? Answer
Q: Recommendations for good PowerPoint presentations for classroom & streaming video? Answer
Q: Does it make a difference which operating system I use for streaming video? Answer
Q: Can I save a video on my desktop by right-clicking save as? Answer
If you have further questions or special needs, enter a help request into the University’s help desk site.
Why is there no sound when I play videos?
Volume on your video player is muted or set to low, or overall sound volume on computer is muted or too low.
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Why do I have to log in again to view videos?
To ensure that Stanford affiliated users are the only ones to view lecture videos there is a web authentication login window that comes up. This only appears once when you open the initial video link. The video server and CourseWork both contain copyrighted material we need to assure are used only by Stanford SUNet ID account holders.
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Who can I contact to learn how to put a video file in a Powerpoint?
Contact the CourseWork support by email or ask someone at the library reference desk to help contact someone in Ed Tech video services or email: CourseWork SUPPORT cwpsupport@lists.stanford.edu
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Where can I access more QuickTime help?
The QuickTime support site has an extensive knowledge base for identifying and troubleshooting QuickTime.
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Where are peds grand rounds videos?
You can find them on the Pediatric Grand Rounds Portal.
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Where are department of medicine grand rounds videos?
Lane Connex has videos of medicine grand rounds online. These videos are accessible to Stanford students, faculty, & staff. SUNet ID login is required both on and off campus. The listing for grand rounds videos is here.
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Downloading videos: Wired or wireless connection?
EdTech has tested downloadable video and mp3 downloads in a variety of conditions. Use a wired connection for quicker results. Wireless connections are slower than wired connections and all users in the immediate area split the same limited connection speed. Our experience shows that as few as 2 users downloading videos in the same area will dramatically increase download times videos and mp3s. Additionally, wireless connections are easily disrupted and may cause media downloads to fail. If you must use a wireless connection, find a spot where you are alone and close to an access point.
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What can I do if I have problems downloading MP3s?
If you have trouble with MP3 downloads you may try installing a download manager as recommended by IRT desktop support: http://med.stanford.edu/irt/desktop_support/.
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How can I download a video to my computer?
Right click (Ctrl+Click on Mac) on the video link and click "Save As..." or "Save Link As..." Then choose a folder to save the file, and click Save.
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Can I watch CourseWork videos using Windows Media Player or RealPlayer?
The default player for CourseWork videos (.mov) is QuickTime. You may be able to watch QuickTime videos in Windows Media Player or other players using a 3rd party plugin or codec, which EdTech does not support. Download and install the QuickTime player from here: http://www.apple.com/quicktime/.
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How can I find help for downloading video on CourseWork?
Submit a help request form using HelpSU links on every CourseWork course page.
If the video server is completely unavailable please call 650-725-8000, option 6.
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How do I install QuickTime Player on my computer?
Download PC or MAC free version from http://www.apple.com/quicktime then follow the self-guided process.
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How can I test whether if I have my player configured correctly?
You can test your QuickTime for PC and MAC on this test page.
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How can I request a live webcast for an event?
The video help form link is: here.
If the video server is completely unavailable please call 650-725-8000, option 6
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How can I find help for using video on CourseWork?
The CourseWork help form link is: here
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How can I convert video tape to digital video for the web?
Ed Tech video services can encode a MiniDV or DVCAM tape to QuickTime and publish it on the IRT video server. Contact the director of video services, Bindu Madhava, at 650-724-3371, madhava@stanford.edu.
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How can I add a video link to my website?
To add video to your medical school website you need to have the video content available for encoding to QuickTime. Ed Tech video services can encode the tape and forward you the url to publish.
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Recommendations for good PowerPoint presentations for classroom & video?
To ensure that your presentation is clear and legible both in-person and on video, EdTech has compiled the following simple recommendations:
- Use a standard PPT template (Pixel.pot).
- 5 or 6 lines of text maximum per slide.
- Use large fonts and fewer words (32 pt font for legibility).
- Reds tend to "bleed" and will not display crisply.
- Use white background with dark text (black or blue).
- Use full-screen images.
- Make sure the graphs are legible.
- Animations may not reproduce well in a webcast or streaming video, use sparingly.
- When presenting (in M class rooms) use digital ink to show emphasis and annotations. Laser pointers will not reproduce well on video.
- When using your own laptop please keep the display resolution at 1024x768.
- If you want to play audio from a computer, let EdTech know ahead of time. Please contact 650-723-6952 for EdTech support.
- Keep a back up presentation on your USB keychain.
- If possible, practice your presentation in the classroom before your actual session. Contact EdTech to check when rooms are available or to schedule a tour (medscheduler@lists.stanford.edu, 650-723-6952)
PowerPoint Recommendations File (PPT)
PowerPoint Recommendations File (PDF)
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Does it make a difference which operating system I use for downloading video?
We recommend using the latest operating system and software for viewing video. Known operating systems that work are Mac OS-X or OS-9 and Windows 2000, XP, Vista, 2003, and 2008.
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Can I save a video on my desktop by right-clicking save as?
Yes, this is the recommended method to use for downloading videos.
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IRT Confluence Wikis