Reporting a Security Incident
As stated in the Administrative Guide Memo on Incident Response, a member of the University community who becomes aware of an information security incident involving an Academic or Administrative Computing System should immediately:
- Submit a HelpSU ticket and/or
- Contact the University’s Information Security Office at 650/723-2911 or email.
Additionally, you may contact the School of Medicine IRT Information Security group by (email) or call 5-8000 for assistance.
My Computer is Acting Weird
If your computer is not acting as expected, contact your local support person to try to determine the problem. If the problem does not appear to be a technical problem and persists, contact IRT Information Security by email or phone (5-8000).
I think I’ve been hacked
If you suspect that your computer has been hacked (broken in to), contact the University’s Information Security Office at 650/723-2911. You may also contact IRT Information Security by email or phone (5-8000).
What is a DMCA notice?
You may receive a DMCA (Digital Millennium Copyright Act) notice if the University’s Information Security Office receives a complaint of alleged copyright infringement. You must work with the University’s Information Security Office to determine if the alleged infringement is valid, and if so, the appropriate steps and behavior that will be expected of you. If you feel this notice was sent to you in error, contact IRT Information Security by email or phone (5-8000) so that we can determined what actually occurred and help prevent it from recurring.
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