MedSecureSend: Frequently Asked Questions
About MSS Accounts:
Unlike some other services you may be signed up for, MSS accounts do not last forever; they expire after 30 days of inactivity. This way, users have accounts only when they need them, and IRT can better protect the security of this file delivery system. Because accounts are so fluid, therefore, it's easy to create another one whenever you need one.
Q: How do I create my own account?
Q: How do I send files to a colleague?
Q: How can I delete files from MSS?
Q: I can sign into my account, but I can't send files. Why not?
Q: I have an account, but when I click "Forgot password?" nothing happens. Why?
For more assistance using MSS, submit a help request, or email IRT Information Security Services ( ).
Q: I can sign into my account, but I can't send files. Why not?
A: If you can sign into an MSS account, but can only download files (as pictured above), you currently have a Recipient Account. This is for one of two reasons: Either your full user account has expired after 30 days of inactivity, OR your account was created when someone sent you a file, and you signed in with an email and password in order to retrieve it. Either way, if you have an SUID, you can create yourself a new account with the full range of sending and receiving privileges. You can even use the same username and password.
Q: I have an MSS account, but when I click "Forgot password?" nothing happens. Why?
A: If you get no response for a password reset, it's likely that your account has expired, due to 30 days of inactivity. Never fear; you can simply create a new account, with your SUID again, and a new password if necessary.
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