Desktop Support

IRT provides basic desktop support to all faculty, students, and staff at the School of Medicine, as well as extended technical support to a number of groups and departments.

Basic support, for tech support, training resources and technical solution recommendations, includes access to our Service Desk:

There's also a searchable set of self-help information available at Stanford Answers. See How To Get Support for further information.


Extended support, funded by individual departments, includes on-site tech support. Currently, these departments include:

  • IRT
  • HRG
  • Finance
  • RMG
  • Dean’s Suite
  • Planning
  • Facilities
  • OCPA
  • Surgery
  • Health & Safety
  • EPS
  • Academic Affairs
  • Stanford Cancer Institute
  • CTRU
  • Stem Cell Institute
  • Neonatology
  • Cardiothoracic Surgery
We assist all other School of Medicine departments and groups remotely as we are able. If you require on-site work, we will contact your departmental IT staff to provide additional support.

For more information

  • New Computer Set-up supplies step-by-step instructions on how to configure your computer properly for the School of Medicine network
  • Get a SUNetID helps you acquire access to Stanford's computing resources
  • Training Resources provides links to a variety of technical training resources
  • Maintaining Your Computer covers maintenance procedures you should follow to keep your computer and your data secure
  • Server Support describes server-based data hosting, and outlines IRT's supported servers
  • Database Support describes how IRT can support your database, from the desktop to data center
  • Hardware Support provides information on both hardware support and data recovery
  • Software Support has information on Mac OSX and Microsoft Windows software
  • Printer Set-Up has information on setting up a new printer for network access
  • Print Resources has answers to some of your printing-related questions
  • SUMCnet has information on how to access this highly secure Virtual Network