Winter Closure 2020 runs from 6:00 p.m. Friday, December 11 to 7:00 a.m. Monday, January 4, 2021 for TDS
Due to COVID-19 safety restrictions, all TDS Tech Bars will remain closed until further notice.
TDS IT support is available for those offices and labs within the School of Medicine that remain open, or for those who will be cracking open their laptops at home or using their Stanford-issued mobile devices over the winter closure.
TDS Services with Limited Availability
TDS Service Desk & Desktop Support
The TDS Service Desk will be open weekdays during the closure from 7 a.m. to 6 p.m. except for the following university holidays: December 24, 25 and January 1, 2021. We will have limited staff working to respond to help tickets and answer the phone. Requests that require assistance from other support groups, which may not be staffed during winter closure, will be addressed on Monday, January 4, 2021.
Contact the TDS Service Desk staff online at tds.stanford.edu or by phone at (650) 725-8000 (5-8000).
Canvas Migration Support (Instructional Technology)
To request Canvas help, send an email to medcanvas@lists.stanford.edu
TDS Services During Winter Break
TDS Tech Bar
Due to COVID-19 safety restrictions, all TDS Tech Bars will remain closed until further notice. For assistance with IT issues during the Winter Closure, please call the TDS Service Desk at 5-8000.
Classroom Technology Support Services
Video Services
Research IT
TDS Services Available for Emergencies Only
Business Analytics
Digital Experience
AV Technology
Instructional Technology
Application Services
To contact any of these groups in an emergency, please contact the TDS Service Desk at 5-8000. Please leave an urgent voicemail for our on-call person if outside regular business hours.
TDS Services Operating as Usual
Data Center Services
Data Center Services will continue uninterrupted during the winter break.
Data Security Programs - Compromised Systems
To report an outage, problem, or compromised system, please call the TDS Service Desk at 5-8000.
To report a lost or stolen computer or mobile device, please notifiy the Stanford University Privacy Office as soon as possible via the button in the upper right of their website https://privacy.stanford.edu
To report any other privacy breach or incident, please call (650) 725-1828.
