Frequently Asked Questions

Call x5-8000 and you will be able to contact a live person to help with personal computer issues while you are on the phone. If the problem can’t be solved, it will be dispatched to your current local support personnel.

How does this work?

IRT Desktop support will log your issue, and work with you directly to answer your question or solve your problem while on the phone. If your issue cannot be resolved quickly, it will be dispatched to your local support personnel or we can help you arrange for ITSS CRC support.

Why Call IRT Desktop Support instead of your local support?

Response while you are on the phone.
Most problems solved while you are on the phone.
Those problems not solved will be routed to your local support.

To expedite my call, what information should I have available?

A description of my request or problem
Any error messages you encountered
Your workstation IP address
Your printer IP address
Your network logon (security regulations prohibit asking for my password)
When placing a call, it is best to be in front of my PC so that you can give first hand information about the problem.

If I am a medical student and have no specific group affiliation, how do I get computer support?

Please call 5-8000 and we will either fix your problem while you are on the phone, or arrange a time when you can get your machine fixed. Your computer’s Operating System must be Windows XP PRO, Windows 2000, or MacOS 10.3.

If I am not running Windows XP PRO, Windows 2000, or MacOS 10.3, what do you recommend?

We recommend that you upgrade to the latest OS so that we can support you. Other OS’s are much more unstable and more prone to hacking and viruses.
If this is not an option, then you might try other vendors “We Fix Macs”, or (ChaMP), Campus Hardware Maintenance Program, etc. However, we take no
responsibility for the results.
You can also submit a HelpSU ticket and your local support may be able to assist.