General Terms of Service

This Service Level Agreement (SLA) documents the agreement between the client and IRT for delivery of services including services delivered, levels of service, communications, and pricing. Once the first charge has hit your budget, you have agreed to this SLA. This agreement is in effect from the date of approval until terminated by either party unless otherwise modified by an amendment. 

Amendments can be added to the agreement at any time that the parties agree. If there are substantial service changes, then some time may be required to implement them. The timing of the amendment will be included in the amendment. Changes to this agreement that result in changes in charges may require 30 days to implement.

Either party can terminate this agreement in whole or in part with 30 days notice. Billing rates may be adjusted based on service level changes. The SLA is reviewed on its anniversary.