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Network, Desktop Support or Data Center issues:
Submit a HelpSU request
Self Help or General Help: See the IRT IT Services web site
or call (650) 725-8000.
Data security issues (computer virus, break-ins, etc.)
To get help protecting, detecting and/or recovering from a computer virus or computer break-in, first see our web information . If further assistance is needed, send an email to security@med.stanford.edu or call (650) 725-8000 .
Report suspicion of a system compromise : Send an email to security@med.stanford.edu or call (650) 725-8000. (If no one is available please leave a message with the IP of the computer, the location of the machine and a name and phone number of where you can be contacted.)
Web issues
Get Assistance with developing your web site: See our web help site.
Request Web hosting services: See our web help site.
Report a Web server outage: Call
(650) 725-8000 .
Administrative Systems & Technology issues
Delphi System: Now that we have completed the initial transition to Oracle Financials, please go directly to the official University site for Oracle Financials:
Then, submit a HelpSU request if needed.
Get help developing Administrative Systems: We don't develop individual systems for departments, but occasionally at the request of the Dean, develop systems that benefit departments collectively. Please email us at or call (650) 723-8347.
Lane Medical Library Reference Desk
Get assistance with resources and services: See our web site.
Library and information assistance issues
Get help with knowledge resources and services: 650 723-6831 or submit your question by email.
Educational Technologies
Get help with course development, CWP, or GWP: Send email to
Classroom and media support issues
Schedule a classroom or learning space: 650. 723-6952 or submit a reservation request
Get help with videoconferencing
See the video conferencing web page.
Central Stanford (ITSS) services
Stanford ITSS services, such as "@stanford.edu" email, SUNet IDs and KRONOS, are handled by Stanford University's HelpSU service.
