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| Infrastructure Services GROUP |
| IRT Information |
- Get a Remedy account (this allows us to assign one of your users problems to you).
- Set Department up with BigFix
- Migrate to the Stanford University windows domain
- SoM Groups for Big Fix, and Remedy
Steps required for Administrators
1. Get a Remedy account (this allows us to assign one of your users problems to you).
- Submit a HelpSU request at http://remedy-prod.stanford.edu/cgi-bin/helpsu2
- Each local support person should have a Remedy account
- If your group has not used Remedy previously, you may also need to request a queue (so the SoM Help Desk can send you help requests)
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2. Set Department up with BigFix
- Submit a HelpSU request to the BigFix queue
- Ask your department manager to send an email to approving BigFix management rights to the machines in the department
- BigFix staff will follow up with you or the designated contact for information about the department, including the number of PCs to be managed, who will be the Console Operators, when and how you plan to start installing agents, relevant network information for identifying your machines on the network (IP address range, NT domain, AD membership, etc.)
- BigFix staff will then schedule your Console Operator training, and provide links and access to documentation, the installation files, and be available to answer questions and follow-up as needed
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3. Migrate to the School of Medicine Windows Domain
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4. SoM Groups for Big Fix, Remedy and Windows 2003 Domain
The School of Medicine has created some hierarchical groups to allow local administrators to take responsibility for their local user community.
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