Desktop Support
IRT provides basic desktop support to the faculty, students, and staff at the School of Medicine, as well as extended technical support to a number of groups and departments. Basic support for technical support, training resources and technical solution recommendations includes access to our Service Desk using
- IRT's Help Form,
- or over the phone at x5-8000
There's also a useful set of self-help information available at Stanford Answers.
See How To Get Support for further information.
Departments can fund expanded technical support, which includes on-site computing support. Currently, these departments include: IRT, HRG, Finance, RMG, SPCTRM, Planning, Facilities, OCPA, Health & Safety, Academic Affairs, EPS, Dean’s Suite, Medical Development, CTRU, Stem Cell Institute, Neonatology, and Cardiothoracic Surgery.
We assist all other School of Medicine departments and groups remotely as we are able. If you require on-site work, we will contact your departmental IT support to provide additional support.
For more information see:
- New Computer Set-up for instructions on how to configure your computer properly for the School of Medicine
- Get a SUNet ID for information on how to acquire access to the Stanford computing resources.
- Training Resources for a link to the available training sessions
- Maintaining Your Computer for the computer maintenance procedures you may want to follow to keep your computer and your data secure
- Server Support for the benefits of server-based solutions
- Database Support for the various database resources available
- Hardware Support for information on both hardware support and data recovery
- Software Support for information on MAC OS X and Microsoft Windows software
- Printer Set-Up for information on setting up a new printer for network access
- Print Resources for answers to some of your printing related questions
- SUMCnet for information on how to access this highly secure Virtual Network
IRT Confluence Wikis