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| Infrastructure Services GROUP |
| IRT Information |
Information Resources and Technology (IRT) provides a central School-wide I.T. desktop support program. This program will provide support to all faculty, staff and students at the School of Medicine.
- Please call 5-8000 to access the IRT Service Desk.
- Immediate assistance is available from 8am to 5pm Monday through Friday with an on-call service to handle emergencies after hours.
- This school-wide desktop support program integrates existing, department-based I.T. support personnel with a centralized I.T. Service Desk.
- IRT provides remote desktop support for Windows XP, and Mac OSX computers.
Information for faculty, staff, and students in the School of Medicine
DESKTOP SUPPORT GOALS
Consistently secure desktops
Consistent level of support for all faculty, staff and students
Central Service Desk that can solve a majority of problems
Root cause analysis to permanently eliminate routine ongoing problems
Get your PC setup for desktop support from IRT
Get your MAC setup for desktop support from IRT
Special Note About Vista: As of 1/2007, Microsoft began shipping the new Vista operating system. At this time, we do NOT recommend that you buy a computer with Vista, or that you upgrade to Vista. Vista is still too "young" and is not yet fully supported by all applications, hardware, and support entities.
Buying a new computer? Here are links to our general hardware recommendations and software recommendations.
Information for our Local Desktop Support
Our local Departmental Affiliates provide service to end-users in the specific department where they are located. Guide for LNA's
