Claudia Amar

Research Assistant  

Claudia Amar is a Research Assistant for Healthcare Delivery Systems in the area of Primary Care at Stanford University’s Clinical Excellence Research Center (CERC).  

Ashley Bragg 

Program Manager

Ashley has 8+ years of experience developing, implementing and evaluating healthcare programs and quality improvement collaboratives at the local, state and national level. She started her career at UCSF, building innovative, data-driven programs in both adolescent sexual health and palliative care. Most recently, she led various initiatives for Lucile Packard Children’s Hospital Stanford focused on process improvement, patient care redesign and clinical effectiveness.  Ashley aims to make data actionable to improve practice outcomes, reduce variation in care and increase overall value.

Ashley holds a Bachelor of Science focused in Physiological Science; Minor in Lesbian, Gay, Bisexual & Transgender Studies from University of California, Los Angeles.

Jill Glassman, MSW, PhD

Senior Manager of Quantitative Analysis

As Center Senior Manager of Quantitative Analysis, Dr. Glassman is happy to serve as the new biostatistician at CERC. She also serves as Research Steward for multiple ongoing CERC projects, ensuring their scientific integrity. Previously she was statistician and co-investigator on evaluations of multi-component, evidence-based health risk prevention programs, including many school-based programs, at the nonprofit organization ETR (Education, Training and Research). These evaluations employed group-randomized, quasi-experimental and observational study designs. Dr. Glassman has led several grants to study how to improve self-report outcome measures and how to identify more nuanced risk classes for trials of prevention interventions with youth, with a focus on teen pregnancy and HIV/STI prevention. Prior to joining ETR, Dr. Glassman worked at Columbia University School of Social Work with Dr. Steven Schinke in the field of drug and alcohol use prevention in youth. During this time she also conducted clinical social work with victims of traumatic events such as sexual assault. Prior to her work at Columbia Dr. Glassman worked at Memorial Sloan-Kettering Cancer Center as a biostatistician, where she first became interested in psychosocial and quality of life outcomes within a healthcare setting. She received her PhD in statistics from Northwestern University and her MSW from Columbia University. 

Lana Henthorn

Director of Administration


Perm Lamprasitipon

Financial Analyst


Julia Lee, MBA

Program Manager

Prior to joining CERC, Julia led innovation, research, and technology development initiatives for health care delivery organizations. She started her career at UCSF’s Department of Neurosurgery researching effective treatment courses for Traumatic Brain Injury Patients. At Kaiser Permanente’s Digital Health Technology group, she led strategic programs for mobile messaging and notification technologies. Most recently, she managed the development of cognitive computing solutions for health care organizations in Deloitte LLP’s US Innovation Team. Julia received both a BA in Economics and an MBA from UC Davis.

Jessica Lin, MPH

Healthcare Innovation Analyst

As a Healthcare Innovation Analyst, Jessica works with the Healthcare Delivery Services team to evaluate and develop innovative models in primary care. She brings several years of experience in health policy research in various areas in healthcare, including Medicare Advantage risk adjustment methods, California nursing workforce trends, medical marijuana legalization, and the impact of technology on health care consumers. Most recently, she worked at the Government Accountability Office in Washington DC where she conducted federal audits and program evaluations on several executive and legislative branch programs. She has also worked at the UCSF Institute for Health Policy Studies and the University of Michigan School of Public Health.

Jessica holds a Master's in Public Health from the University of Michigan in Health Management and Policy and a Bachelors in Public Health from the University of California, Berkeley.

Sonam Mehta, MPH

Program Manager

Sonam is a program manager for the High Value Musculoskeletal Care project at the Clinical Excellence Research Center. Prior to joining CERC, she worked on a variety of health policy and management projects at Harvard University Health Services, both a large self-insured employer for the Harvard community and a patient-centered medical home, as part of the administrative fellowship program in healthcare management. She also worked as a senior analyst in the government healthcare solutions team at Xerox Business Services managing the project management processes for the Medicaid Management Information Systems implementation across multiple states. Sonam holds a Bachelor of Science in Biology from UC San Diego and a Master of Public Health degree with a concentration in Health Policy and Management from Columbia University. In her free time, Sonam enjoys hiking, recreational sports, volunteering and meditation. She is excited to be back in sunny California working on new innovative models of care delivery at CERC.

Claude Pinnock, BMBS, MPH

Director of Research Operations 

Claude is Director of Research Operations at CERC, developing new programs, providing the strategic direction for delivery, and directing the team across CERC’s portfolio of projects.

Claude is a UK physician by background. After growing up in Cambridge and graduating from Nottingham Medical School, he returned to his hometown and practiced medicine, completed a Master’s in Public Health at Cambridge University, and worked for Circle Healthcare, leading transformational change in the first private-public partnership with the National Health Service. His specific interest in value based healthcare then led him to work for ICHOM, a nonprofit operating internationally to drive healthcare provision and policy towards value. As the Implementation Director, he collaborated with provider and payer organizations globally to successfully operationalize value based concepts and care models. Subsequently he returned to Cambridge University Hospitals as their Director of Value Based Care, leading the implementation of a value strategy, and maintains an honorary position.

Zoe Richardson

Fellowship Coordinator

As the fellowship coordinator, Zoe supports our design fellows to ensure they are prepared throughout their fellowship year. Prior to CERC, she was an intern at the Palo Alto Medical Foundation in their Lean Promotion Office. During her time at PAMF she gained experience in internal consulting to improve care quality, supporting lean improvement events, and coaching frontline staff through improvement efforts. Zoe holds her Bachelors in Health Science with a concentration in hospital administration, and a minor in business administration from California State University, Chico.

Susan Shum-Maxwell

Administrative Associate

Susan joined the CERC team in October 2016 as the team’s Administrative Associate.  She plays a critical role by providing support to Dr. Milstein as well as general operational support to CERC management.  She ensures administrative functions run smoothly and transparently.

Susan came to CERC with a diverse background in administration work, most recently in Intellectual Property Law. Susan received her Bachelor of Arts degree in Speech and Hearing Sciences from the University of California at Santa Barbara.

Tracy Terada

Office Manager