CERC Team - Staff & Advisors

Administrative Staff & Advisors

Administrative Staff & Advisors

Laurie Flynn

Communications Manager

Laurie Flynn is a writer and editor who writes about CERC research and activities. A former tech journalist, 

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Laurie held various editorial positions at newspapers, online publications, and specialty magazines, covering the rise of the dot com era for The New York Times, nytimes.com, and the San Jose Mercury News. Though a Californian at heart, Laurie recently spent several years in Savannah, Georgia, where she worked as a consultant to nonfiction book authors, taught adult ed, and learned to shrimp. Her favorite editorial collaboration is a forthcoming book about the health impact of loneliness. Laurie lives with her family in San Rafael, Ca., and writes about California politics and culture for Alta Magazine.

 

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Jill Glassman, MSW, PhD

Senior Manager of Quantitative Analysis

As Center Senior Manager of Quantitative Analysis, Dr. Jill Glassman is happy to serve as the new biostatistician at CERC. 

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She also serves as Research Steward for multiple ongoing CERC projects, ensuring their scientific integrity. Previously she was statistician and co-investigator on evaluations of multi-component, evidence-based health risk prevention programs, including many school-based programs, at the nonprofit organization ETR (Education, Training and Research). These evaluations employed group-randomized, quasi-experimental and observational study designs. Dr. Glassman has led several grants to study how to improve self-report outcome measures and how to identify more nuanced risk classes for trials of prevention interventions with youth, with a focus on teen pregnancy and HIV/STI prevention. Prior to joining ETR, Dr. Glassman worked at Columbia University School of Social Work with Dr. Steven Schinke in the field of drug and alcohol use prevention in youth. During this time she also conducted clinical social work with victims of traumatic events such as sexual assault. Prior to her work at Columbia Dr. Glassman worked at Memorial Sloan-Kettering Cancer Center as a biostatistician, where she first became interested in psychosocial and quality of life outcomes within a healthcare setting. She received her PhD in statistics from Northwestern University and her MSW from Columbia University.

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David Hopkins, MS, PhD

Healthcare Consultant

Dr. David Hopkins serves as Research Advisor at CERC.  Prior to joining CERC in 2016, he served in various senior capacities at the 

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Pacific Business Group on Health (PBGH), a national employer coalition dedicated to improving value for purchasers  and consumers of health care. He advised PBGH and its member companies on health care performance measurement and policy issues and served as PBGH’s representative on regional measurement collaboratives and national policy-making bodies.  Prior to joining PBGH in 1995, David was Vice President with International Severity Information Systems, Inc., a medical severity indexing software and consulting firm. From 1978 to 1993, David held a variety of senior management positions at Stanford University and Stanford University Medical Center.  He served on the Board of Fair Isaac Corporation (FICO) from 1994-2006.  David was educated at Harvard (A.B. in Biology) and Stanford (M.S. in Statistics and Ph.D. in Operations Research).  He was co-recipient of the 1981 Lanchester Prize awarded by the Operations Research Society of America for best publication in operations research.

 

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Peter Jerram

Management Consultant

Peter is a business consultant with a results-driven approach emphasizing actionable goals, clear communication, 

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and effective management. As CEO of The Public Library of Science (PLOS), Peter led the organization to sustainability, with nearly $50 million in annual revenue. At CERC, Peter advises on organizational structure, communications, and strategic planning. Peter is the author of two books on internet-based media and the advent of the web within corporations.

 

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Ryan Oden

Financial Analyst

 

Veronica Schulte

Administrative Associate

 

Susan Shum-Maxwell

Administrative Associate

Susan Shum-Maxwell joined the CERC team in October 2016 as the team’s Administrative Associate.  She plays a critical

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role by providing support to Dr. Milstein as well as general operational support to CERC management. She ensures administrative functions run smoothly and transparently. Susan came to CERC with a diverse background in administration work, most recently in Intellectual Property Law. Susan received her Bachelor of Arts degree in Speech and Hearing Sciences from the University of California at Santa Barbara.

 

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James Gillespie, MA, PhD

Industry Affiliates Advisor

Dr. James Gillespie is passionate about the application of advanced analytics, artificial 

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intelligence, and big data to address challenges and opportunities for companies and organizations in the biopharmaceutical healthcare, medical, and technology sectors. He is lead author of the recent book Patient-Centric Analytics in Health Care: Driving Value in Clinical Settings and Psychological Practice published by Rowman & Littlefield. In collaboration with several physicians, he is leading work on a new book AI and Machine Learning: Revolutionizing the Future of Healthcare and Medicine. His education includes Northwestern University Kellogg School of Management, MA, PhD; Harvard University School of Law, JD; Princeton University Woodrow Wilson School of Public Policy, MPA; Massachusetts Institute of Technology, BS; Carnegie Mellon University Heinz School; and Rand Graduate School.

 

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Adam Jauregui

Data Analyst

Adam Jauregui is the Data Analyst at CERC. He holds a BA in Mathematics from Fresno State and an MS in Biostatistics from CSU East Bay. 

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Prior to joining the team, he analyzed epidemiology research involving HIV in South Africa with Vitalant Research Institute and UC San Francisco. Now at CERC, he hopes to use his statistical programming knowledge to find and lower the cost the of effective health care delivery

 

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Sara Kelly

Research Project Manager

Sara Kelly is a recent graduate of Santa Clara University with a Bachelor of Science in Public Health. As a Healthcare Innovation Analyst, Sara works

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with Partnership in AI-Assisted Care (PAC) projects and Bright Spots Research to identify and support the development of cost-effective methods of care delivery. Prior to joining CERC, Sara has worked with health-oriented NGO's and social enterprises in South-East Asia and Central America to support technical research and conduct project evaluations. She also has experience as an EMT-B and CPR/First Aid instructor.

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Zoe Richardson

Fellowship Manager

As the fellowship manager, Zoe Richardson supports our design fellows to ensure they are prepared throughout their 

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fellowship year. Prior to CERC, she was an intern at the Palo Alto Medical Foundation (PAMF) in their Lean Promotion Office. During her time at PAMF she gained experience in internal consulting to improve care quality, supporting lean improvement events, and coaching front line staff through improvement efforts. Zoe holds her Bachelors in Health Science with a concentration in hospital administration, and a minor in business administration from California State University, Chico.

 

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Jennifer Scott

Director of Operations

As the Director of Operations, Jennifer Scott manages the administrative staff overseeing operations for the Center

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including, strategic planning, program development, financial management, and human resource management to ensure business standards and objectives are met. Prior to CERC, Jennifer was with the University of Washington School of Dentistry RIDE program, focused on training dentists for practice in rural and underserved communities throughout the Pacific Northwest. She also has extensive management experience as the Director of Merchandising for Starbucks Coffee Company. Jennifer received her Bachelor of Arts degree in Social Welfare/Psychology with an emphasis in Public Health from the University of California Berkeley.

 

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Tracy Terada

Office Manager