CERC Team - Faculty
Arnold Milstein, MD, MPH
Professor of Medicine, Center Director
Dr. Arnold Milstein is Professor of Medicine and the Director of the Clinical Excellence Research Center at Stanford University. Dr. Milstein’s research spans positive value outlier assessment, human-centered healthcare design, and, in partnership with Stanford's AI Lab, the development of technology-based cognitive aids to boost the yield from healthcare spending.
Before joining Stanford's faculty, he founded a national healthcare performance improvement firm that he expanded globally after its acquisition by Mercer. He subsequently co-founded several nationally influential public benefit initiatives, including the Leapfrog Group and the Pacific Business Group on Health. As a Congressional MedPAC Commissioner, he originated two legislative changes to align healthcare provider revenue with value to patients. Elected to the National Academy of Medicine of the National Academy of Sciences, Dr. Milstein chaired the planning committee of its series on best methods to lower per capita health care spending and improve clinical outcomes.
Dr. Milstein was educated at Harvard (BA–Economics), Tufts (MD) and UC Berkeley (MPH Healthcare Evaluation).
Kevin A. Schulman, MD
Professor of Medicine, Associate Chair of Business Development and Strategy, DoM
Director of Industry Partnerships and Education, CERC
Dr. Kevin Schulman was appointed Professor of Medicine, Associate Chair of Business Development and Strategy, in the Department of Medicine, Director of Industry Partnerships and Education for the Clinical Excellence Research Center (CERC) at the Stanford University School of Medicine, and, by courtesy, Professor of Economics at Stanford’s Graduate School of Business in June, 2018.
Dr. Schulman’s research interests include organizational innovation in health care, health care policy and health economics. With over 300 original articles, 100 review articles/commentaries, and 40 case studies/book chapters, Kevin Schulman has had a broad impact on health policy (h-index = 69). His peer-reviewed articles have appeared in the New England Journal of Medicine, JAMA, and Annals of Internal Medicine. He is a member of the editorial/advisory boards of the American Heart Journal, Health Policy, Management and Innovation (www.HMPI.Org), and Senior Associate Editor of Health Services Research. , and Senior Associate Editor of Health Services Research.
Prior to coming to Stanford, Dr. Schulman served as a Professor of Medicine at Duke University, directed the Health Sector Management Program at Duke’s Fuqua School of Business for a dozen years, created and directed the Duke University Master’s of Management in Clinical Informatics Program, and served as a Visiting Professor and Visiting Scholar at Harvard Business School.
He is a co-founder of Bivarus (exit January, 2018), co-founder and Managing Member of Faculty Connection, LLC., and is a Board Member of Grid Therapeutics.
He is an elected member of ASCI and AAP.
Nirav R. Shah, MD, MPH
Dr. Nirav Shah is a Senior Scholar at Stanford University’s Clinical Excellence Research Center. He is a leader in patient safety and quality, innovation and digital health, and the strategies required to transition to lower-cost, patient-centered health care. Board-certified in Internal Medicine, Dr. Shah is a graduate of Harvard College and Yale School of Medicine, and is an elected member of the National Academy of Medicine.
Dr. Shah serves as an independent director for STERIS plc, as an Advisor to Deerfield Management, and as a trustee of The John A. Hartford Foundation. He is a Senior Fellow of the Institute for Healthcare Improvement (IHI), and helps set the health priorities for the United States as a member of the HHS Secretary's Advisory Committee on National Health Promotion and Disease Prevention Objectives for 2030. Previously, he served as senior vice president and Chief Operating Officer for clinical operations for Kaiser Permanente in Southern California, and as Commissioner of the New York State Department of Health.
Nick Bott, PsyD
Instructor, Associate Fellowship Director
Dr. Nick Bott received his BA in International Relations at Stanford University focusing on the psychology of religious and political violence. His interests in the role of spirituality and psychological health led him to complete his M.Div., and subsequently
Alan Glaseroff, MD
Dr. Alan Glaseroff came to Stanford in 2011 along with his wife Dr. Ann Lindsay at the behest of CERC Director Dr. Arnold Milstein to design and implement a new comprehensive model for patients with complex needs, Ambulatory ICU 2.0. He and Dr. Lindsay led Stanford
Coordinated Care (SCC), a service for patients (employees and their dependents) with complex chronic conditions at high risk for future spending, from 2011 to the end of 2016. SCC has helped train over a dozen teams from across the US seeking to implement a similar approach. Dr. Glaseroff, a member of the Innovation Brain Trust for the Unite HERE Health, also currently serves as faculty for the Institute of Healthcare Improvement's "Better Care, Lower Cost" 3-year collaborative and served as a Clinical Advisor to the PBGH "Intensive Outpatient Care Program" CMMI Innovation Grant that ended in June 2015. He served on the NCQA Patient-Centered Medical Home Advisory Committee 2009-2010, and the "Let's Get Healthy California" expert task force in 2012. Dr. Glaseroff was named the California Family Physician of the Year for 2009. Dr. Glaseroff's interests focus on redesigning services at the intersection of patient-centered team care, patient activation, and investing effort to promote patient self-management within the context of chronic conditions.
Brent James, MD, M.Stat.
Dr. Brent James is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts, such as culture change, data systems, payment methods, and management roles. He is a member of the National
Academy of Medicine (formerly known as he Institute of Medicine), and participated in many of that organization's seminal works on quality and patient safety. He is a Fellow of the American College of Physician Executives. He holds faculty appointments at several universities: -Clinical Professor, Stanford University School of Medicine (Medicine) -Visiting Lecturer, Harvard School of Public Health (Health Policy and Management) -Adjunct Professor, University of Utah School of Medicine (Family Medicine; Biomedical Informatics) -Adjunct Professor, University of Sydney, Australia, School of Public Health He is presently a Senior Fellow at the Institute for Healthcare Improvement (IHI), Boston, MA; and a Senior Advisor at Health Catalyst, Salt Lake City, UT. He is was formerly Chief Quality Officer, and Executive Director, Institute for Healthcare Delivery Research at Intermountain Healthcare, based in Salt Lake City, Utah. Through the Intermountain Advanced Training Program in Clinical Practice Improve¬ment (ATP), he has personally trained more than 5,000 senior physician, nursing, and administra¬tive executives, drawn from around the world, in clinical management methods, with proven improvement results (and over 50 "sister" training programs in more than 10 countries) He has been honored with a series of awards for quality in health care delivery, including (among many): -Deming Cup - Columbia University School of Business, 2011 -C. Jackson Grayson Medal, Distinguished Quality Pioneer - American Quality and Productivity Center, 2010 -Joint Commission Ernest A. Codman Award, 2006 -AHA HRET TRUST Award, 2005 -National Committee for Quality Assurance (NCQA) Quality Award, 2005 -American College of Medical Quality Founders' Award, 1999 For 8 of first the 9 years it existed, he was named among Modern Physician's "50 Most Influential Physician Executives in Healthcare." He was named among the "100 Most Powerful People in Healthcare" (Modern Healthcare) for over 5 years, and Modern Healthcare's "25 Top Clinical Informaticists". Before coming to Utah in 1986, he was Assistant Professor in the Department of Biostatistics at the Harvard School of Public Health, providing statistical support for the Eastern Cooperative Oncology Group (ECOG) and Cancer & Leukemia, Group B (CALG); and staffed the American College of Surgeons' Commission on Cancer. He holds the following degrees; Bachelor of Science degrees in Computer Science (Electrical Engineering) and Medical Biology; an M.D. degree (with residency training in general surgery and oncology); and a Master of Statistics degree. He serves on several non-profit boards of trustees dedicated to clinical improvement and patient safety.
Amit Kaushal, MD, PhD
Dr. Amit Kaushal is an attending physician in Internal Medicine at VA Palo Alto Health Care System Clinical Instructor (affiliated) in the Department of Medicine, Stanford University, and Associate Chief Medical Officer of Cardinal Analytx. His interests lie in using machine
learning and predictive analytics to drive effective clinical and operational actions which improve quality of care while lowering costs. He is board-certified in both Internal Medicine and Clinical Informatics. He holds a BS, MD, and PhD (Biomedical Informatics), all from Stanford University.
Terry Platchek, MD
Dr. Terry Platchek is a Clinical Associate Professor of Pediatrics and Internal Medicine at the Stanford University School of Medicine and serves as the Fellowship Director of the Clinical Excellence Research Center. He is also the Vice President for Performance Improvement
at Stanford Children's Health. His career focuses on using Lean management to improve quality, safety, cost, appropriateness and service in healthcare delivery. Dr. Platchek is co-author of the book Advanced Lean in Healthcare. He is specifically interested in the education and engagement of physicians in improving healthcare delivery systems and the development of innovative models for delivering higher value healthcare. Dr. Platchek has been active nationally and internationally in promoting physician engagement in Lean healthcare management. He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised health care systems across the United States and Australia on performance improvement, including the Departments of Health in Victoria and Western Australia which have adopted junior doctor healthcare redesign programs using a continuous improvement model. Dr. Platchek was educated at Georgetown University (BS - Biology, Government) and the University of Michigan (MD). He completed his residency training in the combined Internal Medicine and Pediatrics program at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases. Currently, he practices medicine as a Pediatric Hospitalist at Lucile Packard Children's Hospital Stanford.
Nigam H. Shah, MBBS, PhD
Professor of Medicine
Dr. Nigam Shah is Associate Professor of Medicine (Biomedical Informatics) at Stanford University, and Associate CIO for Data Science at the Stanford Hospital. Dr. Shah's research led to the creation of the nation's only bedside consult service that provides a clinician with an
on-demand summary of similar patients in terms of the treatment choices made and observed outcomes (http://greenbutton.stanford.edu). Dr. Shah also leads Stanford Hospital's Program for Artificial Intelligence (AI) in Healthcare, which aims to bring AI technologies to the clinic, safely and ethically, and is an Affiliate Faculty for Informatics with Stanford’s Clinical Excellence Research Center (CERC) and the Partnership for AI-Assisted Care (PAC). He is an inventor on several patents and patent applications on using ontologies for data mining and has co-founded two companies. Dr. Shah received the AMIA New Investigator Award for 2013, was elected into the American College of Medical Informatics (ACMI) in 2015 ;and inducted into the American Society for Clinical Investigation (ASCI) in 2016. He holds an MBBS from Baroda Medical College, India, a PhD from Penn State University and completed postdoctoral training at Stanford University.
Officer at IBM Watson Health, responsible for applying artificial intelligence technologies to improve the health and wellbeing of individuals and communities. He has served in executive administration roles in health systems for over 25 years. Prior to joining Watson Health, Dr. Tang was Vice President, Chief Innovation and Technology Officer at the Palo Alto Medical Foundation (PAMF), Sutter Health, directing the David Druker Center for Health Systems Innovation, a disruptive innovation center focused on grand challenges in health. Dr. Tang led one of the earliest implementations of an Electronic Health Record (EHR) system in the country in 1996, and in 2000, PAMF was the first to implement MyChart, a patient portal. Dr. Tang has dedicated his professional career to improving the quality of health care, innovative uses of health information technology (HIT), empowering patients through HIT, and shaping public policy to enhance health and health care in the US. He is an elected member of the National Academy of Medicine, and has served on numerous NAM study committees, including a patient-safety committee he chaired that published two reports: Patient Safety: A New Standard for Care, and Key Capabilities of an Electronic Health Record System. He is a member of the Health and Medicine Division committee of the National Academies of Science, Engineering, and Medicine.
Dr. Tang was co-chair of the federal Health Information Technology Policy committee from 2009-2017. He has served as board chair for several health informatics professional associations, including the American Medical Informatics Association (AMIA). He has served on the boards of AMIA, National Quality Forum, AcademyHealth, Computer-based Patient Record Institute, Joint Health Information Technology Alliance, NAM Board on Health Care Services, and National eHealth Collaborative. Dr. Tang is a recipient of the Nicholas E. Davies Award for Excellence in Computer-based Patient Record System Implementation, and the AMIA Don E. Detmer Award for Health Policy Contributions in Informatics. He currently holds one patent and has 16 patents pending. He has published numerous papers in medical informatics, appearing in New England Journal of Medicine, JAMA, Health Affairs, Annals of Internal Medicine, and Journal of the American Medical Informatics Association. He has delivered over 360 invited presentations (including 44 keynotes) to national and international organizations. Dr. Tang is a Fellow of the American College of Physicians, the American College of Medical Informatics, the College of Healthcare Information Management Executives, and the Healthcare Information and Management Systems Society.
He received his B.S. and M.S. in Electrical Engineering from Stanford University and his M.D. from the University of California, San Francisco. He completed his residency in internal medicine at Stanford University and is a board-certified practicing internist at the Palo Alto Medical Foundation.
Medicine Research Fellow at Harvard University. Serena received her PhD from Stanford in 2018, where she was a member of the Artificial Intelligence Lab and co-advised by Fei-Fei Li in Computer Science and Arnold Milstein in Medicine. Serena’s research has been broadly in the areas of computer vision, machine learning, and deep learning, with application to AI-assistance in healthcare. She has also spent time at Facebook AI Research in 2016 and Google Cloud AI in 2017.
Molly Coye, MD, MPH
Dr. Molly Coye is Executive in Residence at AVIA, the leading network for health systems seeking to transform through the deployment of digital solutions, and executive sponsor for the Medicaid Transformation Project that focuses on scalable solutions to address the needs
of vulnerable populations.
Coye also advises national and international governments, health systems and policy makers about disruptive technologies and business models. Dr. Coye is an elected member of the National Academy of Medicine (formerly the Institute of Medicine), and also serves on the Founder’s Council of United States of Care. Dr. Coye is currently a member of the Board of Directors of Amedisys (AMED), Ginger, and ConsejoSano, as well as HealthTech4Medicaid, a nonprofit established to advance digital solutions for underserved populations. From 2005-2018, Dr. Coye was a member of the board of directors of Aetna, Inc, where she served on the Executive Committee and Investment and Finance Committee and chaired the Medical Affairs Committee. From 2010 – 2015, Dr. Coye was the Chief Innovation Officer for UCLA Health, where she led the health system in identifying new strategies, technologies, products and services.
and performance improvement. Thomas is an experienced thought leader and facilitator that helps individuals, teams, and organizations achieve sustained high performance in areas like leadership coaching, multiculturalism, . He has worked in more than 30 U.S. states and completed more than 45 projects at clinics, hospitals and health systems across the United States including such organizations as; Kaiser Permanente, Bon Secours Health System, California Children’s Hospital Association, California Healthcare Foundation, Intermountain Healthcare, Mayo Clinics, and Mass General Hospital. He has led hundreds of seminars and teaching sessions on innovative care delivery models, operational excellence, leadership training, microsystems thinking and organizational strategy. Thomas has published work in positive organizational scholarship, leadership, teamwork, quality improvement, performance management, innovation, technology adoption, accountable care organizations, and coordination. Thomas has led several multi-institutional research collaboratives and led numerous external and internal consulting engagements. Thomas has a doctorate in Healthcare Management and Policy from UC Berkeley, a master's degree in the Evaluative Clinical Sciences from the Dartmouth Institute of Health Policy and Clinical Practice, and a bachelor’s degree in Philosophy and Psychology from Dartmouth College.
Robert M. Kaplan, PhD
Dr. Robert Kaplan is research director at CERC. He has served as Chief Science Officer at the US Agency for Health Care Research and Quality (AHRQ) and Associate Director of the National Institutes of Health, where he led the behavioral and social sciences programs.
He is also a Distinguished Emeritus Professor of Health Services and Medicine at UCLA, where he led the UCLA/RAND AHRQ health services training program and the UCLA/RAND CDC Prevention Research Center. He was Chair of the Department of Health Services from 2004 to 2009. From 1997 to 2004 he was Professor and Chair of the Department of Family and Preventive Medicine, at the University of California, San Diego. He is a past President of several organizations, including the American Psychological Association Division of Health Psychology, Section J of the American Association for the Advancement of Science (Pacific), the International Society for Quality of Life Research, the Society for Behavioral Medicine, and the Academy of Behavioral Medicine Research. Kaplan is a former Editor-in-Chief of Health Psychology and of the Annals of Behavioral Medicine. His 20 books and over 500 articles or chapters have been cited more than 30,000 times and the ISI includes him in the listing of the most cited authors in his field (defined as above the 99.5th percentile). Kaplan is an elected member of the National Academy of Medicine (formerly the Institute of Medicine). Dr. Kaplan is currently Regenstrief Distinguished Fellow at Purdue University and Adjunct Professor of Medicine at Stanford University. Dr. Kaplan came to CERC because of his longstanding interest in improving quality and safety of healthcare while managing the costs. He feels that CERC is the ideal environment to bring together his experiences in academia and government.
full stack of AI products on Google Cloud to power solutions for diverse industries. Before joining Google, she was the Head of Research at Snap, leading the research innovation effort. Before Snap, she led the Visual Computing and Learning Group at Yahoo! Labs. Jia received her Ph.D. degree from the Computer Science Department at Stanford University. She is serving as the Associate Editor of the Visual Computer: International Journal of Computer Graphics by Springer and the Computer Vision Foundation Industrial Advisory Board Member.
David Scheinker, MA, PhD
Dr. David Scheinker is the Director of Systems Design and Collaborative Research at the Stanford Lucile Packard Children's Hospital. He is the Founder and Director of SURF Stanford Medicine, a group that brings together students and faculty from the university with clinicians and administrators
from hospitals to improve the quality of care using operations research methodology. He received a BA and an MA in mathematics from The University of Pennsylvania in 2005 and a PhD in theoretical math from The University of California San Diego under Jim Agler in 2011. Before coming to Stanford, he was a Joint Research Fellow at The MIT Sloan School of Management and Massachusetts General Hospital. His current areas of research include mathematical control theory, the applications of operations research in healthcare, and functional analysis. Concurrently with his university appointments, David has spent time teaching theoretical math to gifted 11 and 12 year old students for the Johns Hopkins Center for Talented Youth. He is writing a popular math book titled Infinity in Wonderland with the intent to bring the material of these courses to a wider audience.
Sara Singer, MBA, PhD
Professor of Medicine
Dr. Sara Singer is a Professor of Medicine at Stanford University School of Medicine and at the Graduate School of Business and Freeman Spogli Institute (by courtesy). Her research in the field of health care management and policy focuses on how organizational
leadership and culture impact efforts to implement health implement health delivery innovations, integrate patient care, and improve safety and reliability of health care organizations. A key feature of this research is the development of survey instruments that measure provider and patient perspectives on key interpersonal and organizational factors, enabling benchmarking, rapid and reliable feedback about the effectiveness and comparative effectiveness of delivery system innovations, and broader dissemination of more successful interventions. Dr. Singer has published more than 100 articles in academic journals and books on healthcare management, health policy, and health system reform. Her publications have won numerous awards, including best paper awards from the Academy of Management's Health Care Division in three consecutive years 2009, 2010, and 2011. She is the recipient of the 2013 Avedis Donabedian Healthcare Quality Award from the American Public Health Association and the 2014 Teaching Citation Award from the Harvard School of Public Health. Dr. Singer has conducted numerous studies for the Agency for Healthcare Research and Quality, Veterans Administration Health Services Research & Development, and private foundations related to measuring and improving organizational culture, learning, teamwork, patient safety, integrated patient care, and the financing and delivery of health care. She holds an A.B. degree in English from Princeton University, a M.B.A. degree with a Certificate in Public Management from Stanford University, and a Ph.D. from Harvard University in Health Policy/Management with a concentration in organizational behavior. Her husband, Gordon Bloom, is founder of the Social Entrepreneurship Collaboratory (SE Lab) at Harvard, Princeton, and Stanford Universities. They live with their children, Audrey (18) and Jason (14) in Portola Valley, CA.
engaged in organizational strategy work across a number of sectors including healthcare, social impact, and financial services. She completed her residency training at the Massachusetts General Hospital and currently practices clinically at The Permanente Medical Group. She has experience in both basic science and public health research, and she has also worked and published with the World Health Organization's health systems and policy research group during her medical training. Dr. Jiayin Xue received her M.D. degree from the University of North Carolina at Chapel Hill and her M.P.H. degree with a concentration in Quantitative Methods from the Harvard School of Public Health. She also received her B.S. with Highest Distinction and Highest Honors in Chemistry and minors in English and Biology from the University of North Carolina at Chapel Hill.