Learn about the members that make up CERC and carry out our mission
Arnold Milstein, MD, MPH
Professor of Medicine, Center Director
Dr. Arnold Milstein is Professor of Medicine and the Director of the Clinical Excellence Research Center at Stanford University. Dr. Milstein’s research spans positive value outlier assessment, human-centered healthcare design, and, in partnership with Stanford's AI Lab, the development of technology-based cognitive aids to boost the yield from healthcare spending.
Before joining Stanford's faculty, he founded a national healthcare performance improvement firm that he expanded globally after its acquisition by Mercer. He subsequently co-founded several nationally influential public benefit initiatives, including the Leapfrog Group and the Pacific Business Group on Health. As a Congressional MedPAC Commissioner, he originated two legislative changes to align healthcare provider revenue with value to patients. Elected to the National Academy of Medicine of the National Academy of Sciences, Dr. Milstein chaired the planning committee of its series on best methods to lower per capita health care spending and improve clinical outcomes.
Dr. Milstein was educated at Harvard (BA–Economics), Tufts (MD) and UC Berkeley (MPH Healthcare Evaluation).
Kevin A. Schulman, MD
Professor of Medicine, Associate Chair of Business Development and Strategy, DoM
Director of Industry Partnerships and Education, CERC
Dr. Schulman was appointed as Professor of Medicine, Associate Chair of Business Development and Strategy in the Department of Medicine, Director of Industry Partnerships and Education for the Clinical Excellence Research Center (CERC) at the Stanford University School of Medicine, and, by courtesy, Professor of Economics at Stanford’s Graduate School of Business in June, 2018.
Dr. Schulman’s research interests include organizational innovation in health care, health care policy and health economics. With 300 original articles, 80 review articles/commentaries, and 40 case studies/book chapters, Kevin Schulman has had a broad impact on health policy (h-index = 61). His peer-reviewed articles have appeared in the New England Journal of Medicine, JAMA, and Annals of Internal Medicine. He is a member of the editorial/advisory boards of the American Heart Journal, Health Policy, Management and Innovation (www.HMPI.Org), and Senior Associate Editor of Health Services Research.
At Duke’s Fuqua School of Business, Dr. Schulman oversaw the growth of the health sector management program, graduating almost 1500 students. He is the Founding Director of the unique Master of Management in Clinical Informatics program (MMCi), originally offered through the Fuqua School of Business and now housed in the Duke University School of Medicine. He has served as a Visiting Professor in General Management at Harvard Business School from 2013-2016, and a visiting scholar from 2016-2018.
He is the Founding President of the Business School Alliance for Health Management (http://www.BAHM-Alliance.Org), which is a consortium of the leading business schools offering health management programs.
He is an elected member of ASCI and AAP.
Nirav R. Shah, MD, MPH
Dr. Nirav Shah is a Senior Scholar at Stanford University’s Clinical Excellence Research Center. He is a leader in patient safety and quality, innovation and digital health, and the strategies required to transition to lower-cost, patient-centered health care. Board-certified in Internal Medicine, Dr. Shah is a graduate of Harvard College and Yale School of Medicine, and is an elected member of the National Academy of Medicine. Dr. Shah serves as an independent director for STERIS plc, as an Advisor to Deerfield Management, and as a trustee of The John A. Hartford Foundation. He is a Senior Fellow of the Institute for Healthcare Improvement (IHI), and helps set the health priorities for the United States as a member of the HHS Secretary's Advisory Committee on National Health Promotion and Disease Prevention Objectives for 2030. Previously, he served as senior vice president and Chief Operating Officer for clinical operations for Kaiser Permanente in Southern California, and as Commissioner of the New York State Department of Health.
Chris DeRienzo, MD
Recognized by Modern Healthcare in 2018 as one of 15 “Up and Comers” and by Becker’s as one of America’s “Rising Stars,” Dr. Chris DeRienzo currently serves as Chief Medical Officer for Cardinal Analytx Solutions. In this role, he leads the company’s clinical portfolio and helps connect Cardinal’s world-class data science to better patient outcomes.
He is also an elected member of the North Carolina Institute of Medicine, a member of the Board Quality Committee of Mercy Health (Chesterfield, MO) and author of the book Tiny Medicine: One Doctor’s Biggest Lessons from His Smallest Patients (http://amzn.com/1733733507).
Dr. DeRienzo has published and presented internationally on healthcare quality and the intersection of humanity and technology, and has advised clients ranging from federal and state government agencies to the Fortune 500. Prior to joining CAS, Dr. DeRienzo served as Chief Quality Officer for Mission Health, formerly a $2B integrated delivery system based in Asheville, NC. In this role, Chris had senior executive responsibility for quality, safety, patient experience, performance improvement, analytics and population health across Mission’s inpatient, ambulatory, post-acute and network enterprise.
Dr. DeRienzo is Board Certified in both Pediatrics and Neonatology. He completed his M.D., Masters in Public Policy, and post-graduate medical training at Duke.
Alan Glaseroff, MD
Dr. Alan Glaseroff came to Stanford in 2011 along with his wife Dr. Ann Lindsay at the behest of Dr. Arnie Milstein (CERC Director) to design and implement a new comprehensive model for patients with complex needs, Ambulatory ICU 2.0. He and Dr. Lindsay led Stanford Coordinated Care (SCC), a service for patients (employees and
their dependents) with complex chronic conditions at high risk for future spending, from 2011 to the end of 2016. SCC has helped train over a dozen teams from across the US seeking to implement a similar approach. Dr. Glaseroff, a member of the Innovation Brain Trust for the Unite HERE Health, also currently serves as faculty for the Institute of Healthcare Improvement's "Better Care, Lower Cost" 3-year collaborative and served as a Clinical Advisor to the PBGH "Intensive Outpatient Care Program" CMMI Innovation Grant that ended in June 2015. He served on the NCQA Patient-Centered Medical Home Advisory Committee 2009-2010, and the "Let's Get Healthy California" expert task force in 2012. Dr. Glaseroff was named the California Family Physician of the Year for 2009. Dr. Glaseroff's interests focus on redesigning services at the intersection of patient-centered team care, patient activation, and investing effort to promote patient self-management within the context of chronic conditions.
Lance Downing, MD
Medical Director, PAC Program
Dr. Lance Downing studied economics and psychology as an undergraduate before a brief career in enterprise software. After graduating from Case Western Reserve School of Medicine, he completed training in Internal Medicine at Stanford and subsequently became one of the inaugural fellows in Clinical Informatics at Stanford.
His faculty appointment is now in the Department of Medicine and Division of Biomedical Informatics, and is a Medical Director of Informatics in Digital Solutions at Stanford Health Care. Lance has long had an interest in CERC's groundbreaking work in improving care and reducing healthcare costs. He joined to help in the Program in AI-Assisted Care (PAC) in translating artificial intelligence applications into improving care delivery.
Eugene Hsu, MD, MBA
Dr. Eugene Hsu is a physician innovator who is passionate about applying technology to the challenge of improving human health. He completed a residency in Anesthesiology and Critical Care Medicine at the Johns Hopkins Hospital where he also led institutional and national quality and patient safety initiatives.
While in Baltimore, he worked at the Centers for Medicare & Medicaid Innovation Center helping to implement quality improvement on a national scale. He also completed a chronic pain management fellowship at the Oregon Health & Sciences University. Eugene has worked at the Centers for Medicare and Medicaid Innovation Center, Johnson & Johnson Development Corporation, The Monitor Group and 3V SourceOne Venture Capital. In addition, Eugene has been an integral part of several startup companies in biotechnology, medical devices and information technology. He completed his undergraduate studies at Duke University and his graduate training in medicine and business administration at Dartmouth.
Brent James, MD, M.Stat.
Dr. Brent James is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts, such as culture change, data systems, payment methods, and management roles. He is a member of the National Academy
of Medicine (formerly known as he Institute of Medicine), and participated in many of that organization's seminal works on quality and patient safety. He is a Fellow of the American College of Physician Executives. He holds faculty appointments at several universities: -Clinical Professor, Stanford University School of Medicine (Medicine) -Visiting Lecturer, Harvard School of Public Health (Health Policy and Management) -Adjunct Professor, University of Utah School of Medicine (Family Medicine; Biomedical Informatics) -Adjunct Professor, University of Sydney, Australia, School of Public Health He is presently a Senior Fellow at the Institute for Healthcare Improvement (IHI), Boston, MA; and a Senior Advisor at Health Catalyst, Salt Lake City, UT. He is was formerly Chief Quality Officer, and Executive Director, Institute for Healthcare Delivery Research at Intermountain Healthcare, based in Salt Lake City, Utah. Through the Intermountain Advanced Training Program in Clinical Practice Improve¬ment (ATP), he has personally trained more than 5,000 senior physician, nursing, and administra¬tive executives, drawn from around the world, in clinical management methods, with proven improvement results (and over 50 "sister" training programs in more than 10 countries) He has been honored with a series of awards for quality in health care delivery, including (among many): -Deming Cup - Columbia University School of Business, 2011 -C. Jackson Grayson Medal, Distinguished Quality Pioneer - American Quality and Productivity Center, 2010 -Joint Commission Ernest A. Codman Award, 2006 -AHA HRET TRUST Award, 2005 -National Committee for Quality Assurance (NCQA) Quality Award, 2005 -American College of Medical Quality Founders' Award, 1999 For 8 of first the 9 years it existed, he was named among Modern Physician's "50 Most Influential Physician Executives in Healthcare." He was named among the "100 Most Powerful People in Healthcare" (Modern Healthcare) for over 5 years, and Modern Healthcare's "25 Top Clinical Informaticists". Before coming to Utah in 1986, he was Assistant Professor in the Department of Biostatistics at the Harvard School of Public Health, providing statistical support for the Eastern Cooperative Oncology Group (ECOG) and Cancer & Leukemia, Group B (CALG); and staffed the American College of Surgeons' Commission on Cancer. He holds the following degrees; Bachelor of Science degrees in Computer Science (Electrical Engineering) and Medical Biology; an M.D. degree (with residency training in general surgery and oncology); and a Master of Statistics degree. He serves on several non-profit boards of trustees dedicated to clinical improvement and patient safety.
Robert M. Kaplan, PhD
Dr. Robert Kaplan is research director at CERC. He has served as Chief Science Officer at the US Agency for Health Care Research and Quality (AHRQ) and Associate Director of the National Institutes of Health, where he led the behavioral and social sciences programs. He is also a Distinguished Emeritus Professor
of Health Services and Medicine at UCLA, where he led the UCLA/RAND AHRQ health services training program and the UCLA/RAND CDC Prevention Research Center. He was Chair of the Department of Health Services from 2004 to 2009. From 1997 to 2004 he was Professor and Chair of the Department of Family and Preventive Medicine, at the University of California, San Diego. He is a past President of several organizations, including the American Psychological Association Division of Health Psychology, Section J of the American Association for the Advancement of Science (Pacific), the International Society for Quality of Life Research, the Society for Behavioral Medicine, and the Academy of Behavioral Medicine Research. Kaplan is a former Editor-in-Chief of Health Psychology and of the Annals of Behavioral Medicine. His 20 books and over 500 articles or chapters have been cited more than 30,000 times and the ISI includes him in the listing of the most cited authors in his field (defined as above the 99.5th percentile). Kaplan is an elected member of the National Academy of Medicine (formerly the Institute of Medicine). Dr. Kaplan is currently Regenstrief Distinguished Fellow at Purdue University and Adjunct Professor of Medicine at Stanford University. Dr. Kaplan came to CERC because of his longstanding interest in improving quality and safety of healthcare while managing the costs. He feels that CERC is the ideal environment to bring together his experiences in academia and government.
Keith Marton, MD, FACP
Dr. Keith Marton has over 40 years of experience in nearly all aspects of American healthcare. His education includes a BA in psychology from Stanford University, an MD from Stanford, a residency in Medicine at Yale New Haven Hospital and Stanford Medical Center. He is board certified in Internal medicine.
Additional training included 2 years in the Epidemic Intelligence Service (a branch of the CDC) and completion of a Robert Wood Johnson Clinical Scholarship. After spending a number of years in academia-Stanford (Asst. Professor), Harvard (Assoc. Professor), UCSF and OHSU (Professor )-Dr. Marton held leadership roles in several health systems, including Chief of Graduate Education and Research for Catholic Healthcare West (now Dignity Health), VPMA for St. Mary Medical Center in SF, and CMO for Legacy Health System and Providence Health & Services. He has extensive experience in clinical redesign, clinical quality improvement, physician integration, medical staff relations, technology assessment, leadership development, and strategic planning. He retired from full-time work in late 2010 and runs his own consulting company. One of his major clients is the Health Management Academy, where he is an Executive in Residence. His major activities for this organization involve physician leadership development. He is also on the boards of two health organizations (Providence Health Care, and the Heritage Medical Group) and one biotech company (Precision Image Analysis).
Terry Platchek, MD
Dr. Terry Platchek is a Clinical Associate Professor of Pediatrics and Internal Medicine at the Stanford University School of Medicine and serves as the Fellowship Director of the Clinical Excellence Research Center. He is also the Vice President for Performance Improvement at Stanford Children's Health.
His career focuses on using Lean management to improve quality, safety, cost, appropriateness and service in healthcare delivery. Dr. Platchek is co-author of the book Advanced Lean in Healthcare. He is specifically interested in the education and engagement of physicians in improving healthcare delivery systems and the development of innovative models for delivering higher value healthcare. Dr. Platchek has been active nationally and internationally in promoting physician engagement in Lean healthcare management. He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised health care systems across the United States and Australia on performance improvement, including the Departments of Health in Victoria and Western Australia which have adopted junior doctor healthcare redesign programs using a continuous improvement model. Dr. Platchek was educated at Georgetown University (BS - Biology, Government) and the University of Michigan (MD). He completed his residency training in the combined Internal Medicine and Pediatrics program at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases. Currently, he practices medicine as a Pediatric Hospitalist at Lucile Packard Children's Hospital Stanford.
Nigam H. Shah, MBBS, PhD
Professor of Medicine
Dr. Nigam Shah is Associate Professor of Medicine (Biomedical Informatics) at Stanford University, and Associate CIO for Data Science at the Stanford Hospital. Dr. Shah's research led to the creation of the nation's only bedside consult service that provides a clinician with an on-demand summary of similar patients
in terms of the treatment choices made and observed outcomes (http://greenbutton.stanford.edu). Dr. Shah also leads Stanford Hospital's Program for Artificial Intelligence (AI) in Healthcare, which aims to bring AI technologies to the clinic, safely and ethically, and is an Affiliate Faculty for Informatics with Stanford’s Clinical Excellence Research Center (CERC) and the Partnership for AI-Assisted Care (PAC). He is an inventor on several patents and patent applications on using ontologies for data mining and has co-founded two companies. Dr. Shah received the AMIA New Investigator Award for 2013, was elected into the American College of Medical Informatics (ACMI) in 2015 ;and inducted into the American Society for Clinical Investigation (ASCI) in 2016. He holds an MBBS from Baroda Medical College, India, a PhD from Penn State University and completed postdoctoral training at Stanford University.
Jiayin Xue, MD, MPH
Dr. Jiayin Xue is a pediatrician with a strong interest in value-based care delivery and population health management. Prior to joining CERC, she was a management consultant at the Boston Consulting Group where she engaged in organizational strategy
work across a number of sectors including healthcare, social impact, and financial services. She completed her residency training at the Massachusetts General Hospital and currently practices clinically at The Permanente Medical Group. She has experience in both basic science and public health research, and she has also worked and published with the World Health Organization's health systems and policy research group during her medical training. Dr. Jiayin Xue received her M.D. degree from the University of North Carolina at Chapel Hill and her M.P.H. degree with a concentration in Quantitative Methods from the Harvard School of Public Health. She also received her B.S. with Highest Distinction and Highest Honors in Chemistry and minors in English and Biology from the University of North Carolina at Chapel Hill.
Sachin Jain, MD, MBA
Dr. Sachin Jain is President of CareMore Health System. He is also consulting professor of medicine at the Stanford University School of Medicine and a contributor at Forbes. Dr. Jain was previously CareMore’s Chief Medical Officer and Chief Operating Officer. Prior to joining CareMore, Dr.
Jain was Chief Medical Information and Innovation Officer at Merck & Co. He also served as an attending physician at the Boston VA-Boston Medical Center and a member of faculties at Harvard Medical School and Harvard Business School. From 2009-2011, Dr. Jain worked in the Obama Administration, where he was senior advisor to Donald Berwick when he led the Centers for Medicare & Medicaid Services. Dr. Jain was the first deputy director for policy and programs at the Center for Medicare and Medicaid Innovation. He also served as special assistant to David Blumenthal when he was the National Coordinator for Health Information Technology.
Dr. Jain graduated magna cum laude from Harvard College with a BA in government and continued on to earn his MD from Harvard Medical School and MBA from Harvard Business School. He trained in medicine at the Brigham and Women's Medicine, earned his board certification from the ABIM, and continues to practice medicine at CareMore. He is co-founder and co-editor-in-chief of the Elsevier journal Healthcare: The Journal of Delivery Science & Innovation. He has published over 100 peer-reviewed articles and in journals such as the New England Journal, JAMA, Health Affairs, and the Harvard Business Review blogs and was an editor of the book, The Soul of a Doctor (Algonquin Press). Dr. Jain was elected to the National Academy of Social Insurance in 2010.
Jia Li, PhD
Dr. Jia Li is the Head of R&D, Cloud AI, President of the Google AI China Center and an Adjunct Professor at Stanford's School of Medicine. Her org focus on both research innovation to solve real world problems and developing the full stack of AI products on Google Cloud to power solutions for diverse industries.
Before joining Google, she was the Head of Research at Snap, leading the research innovation effort. Before Snap, she led the Visual Computing and Learning Group at Yahoo! Labs. Jia received her Ph.D. degree from the Computer Science Department at Stanford University. She is serving as the Associate Editor of the Visual Computer: International Journal of Computer Graphics by Springer and the Computer Vision Foundation Industrial Advisory Board Member.
Aabed Meer, MBA, MD
Dr. Aabed Meer serves on the faculty of the Department of Medicine and as an advisor to the Clinical Excellence Research Center at Stanford University. He is a Director at Capricorn Healthcare, where he works to create and grow innovative healthcare companies, while advising healthcare systems seeking to
implement new care delivery models. He has researched health economics issues both domestically and abroad with Kaiser Permanente and the U.K.'s National Health Service. His work on the impact of innovation on the healthcare industry and the economy has been widely recognized and was presented to the U.S. Congress in support of innovation. Dr. Meer received an undergraduate degree in Biochemical Sciences from Harvard University and an MBA from Stanford University, where he also attended medical school and completed a residency in the Department of Medicine. While at Stanford, he has served on a committee of the university's Board of Trustees.
David Scheinker, MA, PhD
David Scheinker is the Director of Systems Design and Collaborative Research at the Stanford Lucile Packard Children's Hospital. He is the Founder and Director of SURF Stanford Medicine, a group that brings together students and faculty from the university with clinicians and administrators from hospitals to improve
the quality of care using operations research methodology. He received a BA and an MA in mathematics from The University of Pennsylvania in 2005 and a PhD in theoretical math from The University of California San Diego under Jim Agler in 2011. Before coming to Stanford, he was a Joint Research Fellow at The MIT Sloan School of Management and Massachusetts General Hospital. His current areas of research include mathematical control theory, the applications of operations research in healthcare, and functional analysis. Concurrently with his university appointments, David has spent time teaching theoretical math to gifted 11 and 12 year old students for the Johns Hopkins Center for Talented Youth. He is writing a popular math book titled Infinity in Wonderland with the intent to bring the material of these courses to a wider audience.
Sara Singer, MBA, Ph.D
Professor of Medicine
Dr. Sara Singer is a Professor of Medicine at Stanford University School of Medicine and at the Graduate School of Business and Freeman Spogli Institute (by courtesy). Her research in the field of health care management and policy focuses on how organizational leadership and culture impact efforts to
implement health delivery innovations, integrate patient care, and improve safety and reliability of health care organizations. A key feature of this research is the development of survey instruments that measure provider and patient perspectives on key interpersonal and organizational factors, enabling benchmarking, rapid and reliable feedback about the effectiveness and comparative effectiveness of delivery system innovations, and broader dissemination of more successful interventions. Dr. Singer has published more than 100 articles in academic journals and books on healthcare management, health policy, and health system reform. Her publications have won numerous awards, including best paper awards from the Academy of Management's Health Care Division in three consecutive years 2009, 2010, and 2011. She is the recipient of the 2013 Avedis Donabedian Healthcare Quality Award from the American Public Health Association and the 2014 Teaching Citation Award from the Harvard School of Public Health. Dr. Singer has conducted numerous studies for the Agency for Healthcare Research and Quality, Veterans Administration Health Services Research & Development, and private foundations related to measuring and improving organizational culture, learning, teamwork, patient safety, integrated patient care, and the financing and delivery of health care. She holds an A.B. degree in English from Princeton University, a M.B.A. degree with a Certificate in Public Management from Stanford University, and a Ph.D. from Harvard University in Health Policy/Management with a concentration in organizational behavior. Her husband, Gordon Bloom, is founder of the Social Entrepreneurship Collaboratory (SE Lab) at Harvard, Princeton, and Stanford Universities. They live with their children, Audrey (18) and Jason (14) in Portola Valley, CA.
Vicky Woo, MD
Dr. Victoria Woo is an OBGYN with a special interest in delivering effective, satisfying and high value care within OBGYN. Her work at CERC includes understanding and promoting innovative care delivery models for prenatal and postpartum care.
Throughout her training she has had a strong interest in research and women’s health; first as an undergrad at Swarthmore College and then in medical school at Stanford. She spent a year as a Doris Duke Clinical Research Fellow in Kisumu, Kenya, studying low cost delivery of cervical cancer screening and treatment in an HIV clinic. This fellowship helped shape Dr. Woo’s strong interest in improving quality, access and system innovation in healthcare. She did her residency training in Obstetrics and Gynecology at University of California, San Francisco and Kaiser Permanente Oakland. She first came to CERC as a design fellow, where she and her team designed an innovative model to reduce healthcare spending and improve patient outcomes and satisfaction in maternity care. She now works at CERC as research faculty and practices clinically at Kaiser Permanente.
Faculty Visiting Scholars - 2019/2020
Barak D. Richman
Visiting Scholar 2019-2020
Barak Richman is the Edgar P. and Elizabeth C. Bartlett Professor of Law and Business Administration at Duke University. His primary research interests include the economics of contracting, new institutional economics, antitrust, and healthcare policy.
His work has been published in the Columbia Law Review, the University of Pennsylvania Law Review, Law and Social Inquiry, the New England Journal of Medicine, the Journal of the American Medical Association, and Health Affairs. In 2006, he co-edited with Clark Havighurst a symposium volume of Law and Contemporary Problems entitled "Who Pays? Who Benefits? Distributional Issues in Health Care,” and his book Stateless Commerce was published by Harvard University Press in 2017.
Richman represented the NFL Coaches Association in an amicus curiae brief in American Needle v. The Nat’l Football League, which was argued before the U.S. Supreme Court in January 2010 and again in Brady v. The Nat’l Football League in 2011. His recent work challenging illegal practices by Rabbinical Associations was featured in the New York Times. His work is available at http://ssrn.com/author=334149.
Richman also is on the Health Sector Management faculty at Duke’s Fuqua School of Business and is a Senior Fellow at the Kenan Institute for Ethics. He won Duke Law School's Blueprint Award in 2005 and was named Teacher of the Year in 2010.
Richman has an A.B., magna cum laude, from Brown University, a J.D., magna cum laude, from Harvard Law School, and a PhD from the University of California, Berkeley, where he studied under Nobel Laureate in Economics Oliver Williamson. He served as a law clerk to Judge Bruce M. Selya of the United States Court of Appeals for the First Circuit, and from 1994-1996 he handled international trade legislation as a staff member of the United States Senate Committee on Finance, then chaired by Senator Daniel Patrick Moynihan.
Roger Bohn, PhD
Visiting Scholar 2019-2020
Roger Bohn is a Professor of Technology Management and has been on faculty at the School of Global Policy & Strategy, UCSD since 1992. His research began looking at technological knowledge — what it is, what it does and how to develop it — and has extended
into looking how aviation, and by extension all other important technologies, have shifted from the realm of art to the realm of science over 80 years.
Bohn is an expert in high-tech and international manufacturing, the electronics industry and the data storage industry. He often serves as a consultant to industry in the areas of manufacturing ramp-up, process improvement, product development and organizational management. He posts to the “Art and Science in Technology” blog, looking at how technologies evolve and why it matters.
With focused sabbaticals at Massachusetts Institute of Technology and elsewhere, Bohn spent many years researching process improvement in the semiconductor industry, and coauthored a book on the evolution of firearms manufacturing over 200 years.
Bohn has published articles in a variety of management and academic journals, including Harvard Business Review, IEEE Transactions and Management Science. He also co-authored two groundbreaking books, “From Filing and Fitting to Flexible Manufacturing” (2005) and “Spot Pricing of Electricity” (1988) and his book in progress is titled “From Art to Science in Manufacturing.”
Director of Operations
As the Director of Operations, Jennifer Scott manages the administrative staff overseeing operations for the Center including, strategic planning, program development, financial management, and human resource management to ensure business standards and objectives are met.
Prior to CERC, Jennifer was with the University of Washington School of Dentistry RIDE program, focused on training dentists for practice in rural and underserved communities throughout the Pacific Northwest. She also has extensive management experience as the Director of Merchandising for Starbucks Coffee Company. Jennifer received her Bachelor of Arts degree in Social Welfare/Psychology with an emphasis in Public Health from the University of California Berkeley.
As the fellowship coordinator, Zoe Richardson supports our design fellows to ensure they are prepared throughout their fellowship year. Prior to CERC, she was an intern at the Palo Alto Medical Foundation (PAMF) in their Lean Promotion Office.
During her time at PAMF she gained experience in internal consulting to improve care quality, supporting lean improvement events, and coaching front line staff through improvement efforts. Zoe holds her Bachelors in Health Science with a concentration in hospital administration, and a minor in business administration from California State University, Chico.
Susan Shum-Maxwell joined the CERC team in October 2016 as the team’s Administrative Associate. She plays a critical role by providing support to Dr. Milstein as well as general operational support to CERC management.
She ensures administrative functions run smoothly and transparently. Susan came to CERC with a diverse background in administration work, most recently in Intellectual Property Law. Susan received her Bachelor of Arts degree in Speech and Hearing Sciences from the University of California at Santa Barbara.
Adam Jauregui is the Data Analyst at CERC. He holds a BA in Mathematics from Fresno State and an MS in Biostatistics from CSU East Bay. Prior to joining the team, he analyzed epidemiology research involving HIV in
South Africa with Vitalant Research Institute and UC San Francisco. Now at CERC, he hopes to use his statistical programming knowledge to find and lower the cost the of effective health care delivery. Less
Student Research Assistant, PAC Program
Samira Daswani is a graduate student at Stanford's Design-Impact Engineering Master's program. Her mission is to improve healthcare, and she is delving into the world of human-centered design thinking to develop tools to understand what
people actually want, value and need. She says true disruption in healthcare will take place only when we create products, services and systems that are designed with human values.
She earned bachelor’s degrees in biological engineering and art history from MIT and Wellesley College respectively. While at McKinsey & Company, she worked on transforming large healthcare systems. She then spent 2 years in the world of entrepreneurship, working in health technology.
As an avid scuba diver and a red belt in taek won do, Samira spends her time exploring beautiful places.
Student Research Assistant, PAC Program
Alan Luo is a graduate student in the Computer Science Department at Stanford University. As an Artificial Intelligence researcher since 2012, his mission is to bridge the gap between computer vision algorithms and real-world applications, especially
in healthcare. He is currently leading the Intelligent Senior Home project and previously worked on the Hand Hygiene Project. Advised by Professor Fei-Fei Li, he has rich experience and publications in various areas in Artificial Intelligence, including human activity understanding, machine learning with limited human annotations, and multi-modal vision. Before that, Alan received his bachelor's degree from the University of Illinois Urbana-Champaign, where he spent three years researching biomedical imaging and AI-assisted diagnostics.
Maike Vanessa Tietschert, PhD
Dr. Tietschert’s research is focused on evaluating and improving integrated care from the patient’s perspective. She has special interest in developing research opportunities that facilitate cross-country and cross-cultural learning. She has contributed to and developed guidelines for translating,
adapting and validating surveys that measure patient experiences of integrated care for cross-cultural use. In addition, she is interested in organizational determinants that may influence the degree to which patients perceive care to be integrated. She has studied how similarities and differences in perceived organizational culture across healthcare team members are related to patient-perceived levels of integrated care.
Maike Tietschert was a 2017-18 Dutch Harkness Fellow in Health Care Policy and Practice. She taught on several topics related to strategic management, research methods and patient logistics and supervised students in the Master’s program Healthcare Policy, Innovation and Management at Maastricht University. She acted as PhD Representative at the Care and Public Health Research Institute (CAPHRI) at Maastricht University, representing over 300 PhD students.
Jill Glassman, MSW, PhD
Senior Manager of Quantitative Analysis
As Center Senior Manager of Quantitative Analysis, Dr. Jill Glassman is happy to serve as the new biostatistician at CERC. She also serves as Research Steward for multiple ongoing CERC projects, ensuring their scientific integrity.
Previously she was statistician and co-investigator on evaluations of multi-component, evidence-based health risk prevention programs, including many school-based programs, at the nonprofit organization ETR (Education, Training and Research). These evaluations employed group-randomized, quasi-experimental and observational study designs. Dr. Glassman has led several grants to study how to improve self-report outcome measures and how to identify more nuanced risk classes for trials of prevention interventions with youth, with a focus on teen pregnancy and HIV/STI prevention. Prior to joining ETR, Dr. Glassman worked at Columbia University School of Social Work with Dr. Steven Schinke in the field of drug and alcohol use prevention in youth. During this time she also conducted clinical social work with victims of traumatic events such as sexual assault. Prior to her work at Columbia Dr. Glassman worked at Memorial Sloan-Kettering Cancer Center as a biostatistician, where she first became interested in psychosocial and quality of life outcomes within a healthcare setting. She received her PhD in statistics from Northwestern University and her MSW from Columbia University.
Healthcare Innovation Analyst
Sara Kelly is a recent graduate of Santa Clara University with a Bachelor of Science in Public Health. As a Healthcare Innovation Analyst, Sara works with Partnership in AI-Assisted Care (PAC) projects and Bright Spots Research to identify and support the
development of cost-effective methods of care delivery. Prior to joining CERC, Sara has worked with health-oriented NGO's and social enterprises in South-East Asia and Central America to support technical research and conduct project evaluations. She also has experience as an EMT-B and CPR/First Aid instructor. Less
Janelle Tiulentino, MS
AI-Assisted Care Engineer
Janelle is CERC’s Ai-Assisted Care engineer. She earned her BS and MS degrees in Computer Science at Stanford University before joining Snap, Inc. as one of its early engineers. By joining CERC, she hopes to help positively impact the future of AI and its applications in healthcare.
Andrew Old, MD, MPH
Dr. Andrew Old is the 2018-19 New Zealand Harkness Fellow in Health Care Policy and Practice. He is a Public Health Physician and the Chief of Strategy, Participation & Improvement for the Auckland District Health Board. His focus is on how the health
system can achieve the best, most equitable health outcomes for the populations we serve, and to do that through integrated services, co-designed in partnership with patients, whanau (families) and communities. He is interested in the role of design in health and was instrumental in developing a world first in-hospital design lab in Auckland City Hospital, in partnership with Auckland University of Technology. He is also trained in improvement science and has led numerous projects to improve the value of care. Old has published on the role of design in health, and the place of co-design, and was recently awarded a grant to investigate people’s experiences with end of life care. He is a past Board member of the New Zealand Medical Association (NZMA) and was Chair of the NZMA’s Doctors-in-Training Council from 2005 to 2008. Old received his medical and public health degrees from the University of Auckland and is a Fellow of both the Australasian Faculty of Public Health Medicine, of the Royal Australasian College of Physicians, and of the New Zealand College of Public Health Medicine. He was awarded a Fellowship of the NZMA in 2011 for services to the profession and the New Zealand public and is an Honorary Senior Lecturer in the Department of Medicine at the University of Auckland.
Nick Bott, PsyD
2016-17 Design Fellow, Associate Fellowship Director
Dr. Nick Bott received his BA in International Relations at Stanford University focusing on the psychology of religious and political violence. His interests in the role of spirituality and psychological health led him to complete his M.Div., and subsequently
served as an associate pastor for two years. He returned to the Bay Area for doctoral work in clinical psychology and neuropsychology at the PGSP - Stanford Consortium. Nick completed his clinical internship at the Palo Alto VA Health Care System as the resident neuropsychology intern. As a clinician and clinical researcher Nick has trained at the Palo Alto VA, Stanford University School of Medicine, and UCSF. His dissertation, in partnership with Stanford's D.School, demonstrated the efficacy of an intervention to increase creative production, with concomitant gains in information processing. His research in older adult populations has focused on age-related and pathological cognitive decline and prevention through the identification of factors associated with successful cognitive aging trajectories, as well as the validation of digital assessments of cognition in clinical populations. He is excited by opportunities to translate cutting edge clinical research into scalable and affordable interventions to reduce cost and improve care for older adults experiencing cognitive decline.
Sirina R. Keesara, MD
Sirina Keesara grew up in California, attended UC Berkeley, where she earned a bachelors in Anthropology, and then continued her education at UC San Francisco where she completed medical school. During medical school she took a two-year leave of absence to work with a start-up
maternity hospital, Jacaranda Health, in Kenya. There, she was inspired by the health center's human centered design, which she applied as she developed their contraception services. After returning from Kenya she completed her Obstetrics and Gynecology training at University of Chicago. Now, she is excited to return to the Bay Area to continuing developing health services that improve experiences for patients.
Sarah Rosenbaum, MD, MPH
Sarah Rosenbaum studied neuroscience as an undergraduate at Brown University. She worked in cancer biology research prior to attending medical school. She received her MD and MPH from New York University and completed
a residency in adult psychiatry at the University of Pennsylvania. She is currently completing a fellowship in child and adolescent psychiatry at Stanford. She is interested in young child mental health, preventative medicine, public and global health, and systems of care.
Wing Hang (Venus) Wong, PhD
Venus Wong completed her training at the MIND Institute at UC Davis, Nationwide Children’s Hospital, and University of Kentucky. She is a clinician with a strong interest in developmental disorders (DD) and increasing access to
services for children with DD globally. During her training, Venus encountered many children in need who do not have sufficient access to quality support and observed the detrimental impacts of a fragmented healthcare system on families.
Drawing insights from her clinical work, Venus conducted research on clinical processes, online support, and active mechanisms of treatment. She believes that technology is a critical means to bring true value to families and narrow the gap between clinical practices and research. Lately, she and her collaborators worked on a prototype that aims to automate parts of the post-diagnostic support for children with DD in order to bring timely, cost-effective, and actionable support at families’ fingertips.
Venus joined CERC to further her passion in creating true value at family and system levels and hopes to bring new ideas and innovation to low-resource areas.
Andrea Jonas, MD
Dr. Andrea Jonas is a current fellow in the Pulmonary and Critical Care Department at Stanford University. She completed her undergraduate studies at Harvard University where she studied chemistry and physics. She went on to join Dr. Michael Greenberg's neurobiology lab at Harvard Medical School as a basic science research assistant. More
She received her MD from Johns Hopkins University, where she stayed on to complete residency training in internal medicine on the Osler Medical Service. She is currently completing a fellowship in health care innovation and systems design as part of the Clinical Excellence Research Center at Stanford University. Her research interests include improving delivery of palliative care for patients with advanced lung diseases, particularly interstitial lung disease.
Lironn Kraler, MD
Lironn Kraler completed her internship training at the safety-net county hospital Santa Clara Valley Medical Center, followed by residency and fellowship training in Vascular Neurology at Stanford Hospital and Clinics. It was during
her clinical training that she was exposed to the scale of impact caused by neurologic injury, and the differences in personal and community variables that shape the quality of care and clinical outcomes. With recognition to the enormity of the medical ecosystem, she became interested in working on large scale creative solutions to meet the needs of patients with neurologic disability who are especially vulnerable to fragile systems of care and often underserved by the system at large. Her other clinical interests include acute stroke care, general neurology and medical education. In her free time, she enjoys being with family and friends, nurturing an ever-growing collection of cookbooks (but mainly using online recipes), and remembering to water her herb garden.
Winnie Sung, MBChB
Dr. Winnie Sung was born, raised and trained in Hong Kong. She completed medical school in Chinese University of Hong Kong, and went on to her training in Clinical Oncology where she is currently in her second year of residency.
During her training, she has been exposed to treating patients in palliative, chemotherapy and radiotherapy treating clinics and in-patient hospices. She wishes to explore ways to improve the quality of doctor-patient communication and end-of-life care with limited resources in the public sector, as well as maximize the potential for home care in cancer patients. Outside of work, Winnie loves outdoor activities including hiking and running as well as yoga, reading and travelling.
David Hopkins, MS, PhD
Dr. David Hopkins serves as Research Advisor at CERC. Prior to joining CERC in 2016, he served in various senior capacities at the Pacific Business Group on Health (PBGH), a national employer coalition dedicated to improving value for purchasers and consumers of health care.
He advised PBGH and its member companies on health care performance measurement and policy issues and served as PBGH’s representative on regional measurement collaboratives and national policy-making bodies. Prior to joining PBGH in 1995, David was Vice President with International Severity Information Systems, Inc., a medical severity indexing software and consulting firm. From 1978 to 1993, David held a variety of senior management positions at Stanford University and Stanford University Medical Center. He served on the Board of Fair Isaac Corporation (FICO) from 1994-2006. David was educated at Harvard (A.B. in Biology) and Stanford (M.S. in Statistics and Ph.D. in Operations Research). He was co-recipient of the 1981 Lanchester Prize awarded by the Operations Research Society of America for best publication in operations research.
Peter is a business consultant with a results-driven approach emphasizing actionable goals, clear communication, and effective management. As CEO of The Public Library of Science (PLOS), Peter led the organization to sustainability, with nearly
$50 million in annual revenue. At CERC, Peter advises on organizational structure, communications, and strategic planning. Peter is the author of two books on internet-based media and the advent of the web within corporations. Less
Myra Altman, PhD
Dr. Myra Altman grew up in South Africa and moved back to the US to attend college at Dartmouth, where she discovered a love for psychology. She went on to complete a Ph.D. in Clinical Psychology at Washington University in St. Louis and a clinical internship at VA Palo Alto Health Care System,
where her research and clinical work focused primarily on health behavior change. Myra spent a year as a CERC design fellow, working on redesigning care for patients in Late Life, developing expertise is health care innovation and cost. She is currently a CERC Scholar, focused on implementation of the Late Life Care Model. She is also the Clinical Care Lead at Modern Health - an employee assistance program - where she is applying her background in psychology and the training she received at CERC to improve employee well-being by easing the barriers to accessing mental health care and identifying innovative ways to reduce costs and improve quality. Myra loves puns, hiking, traveling, and cooking, and particularly loves picking fruit and digging for clams!
Chuan-Mei Lee, MA, MD
Dr. Chuan-Mei Lee received her BA in Human Biology and MA in Modern Thought and Literature from Stanford University. After college, she spent a year studying rural-to-urban migration experiences among migrant women in
Beijing, China as a Fulbright Scholar. She then went on to medical school at Harvard and completed her residency in general psychiatry and her fellowship in child and adolescent psychiatry at UCSF. Chuan-Mei is currently also an Assistant Professor in Psychiatry at UCSF and a child psychiatrist at UCSF Benioff Children's Hospital Oakland. Her clinical and research interests include integration of mental health services in non-psychiatric settings, such as pediatric primary care and school settings, and providing access to quality care to vulnerable populations. She joined CERC because of her interest in value-based health care delivery innovation.
Anoop Rao, MD, MS
Dr. Anoop Rao is an Instructor in Neonatology at Lucile Packard Children's Hospital at Stanford. Anoop completed his early clinical and research training in India before completing his MS in the Biological Engineering Division at MIT. He is board-certified
in Pediatrics and Clinical Informatics. Prior to Stanford, he completed his residency in Pediatrics at Columbia and Biomedical Informatics fellowship at Harvard. Additionally, he has over 5 years of medtech industry experience and has independently lent intellectual property expertise in over 100 patent infringement cases. Given his background and expertise, he is exceptionally passionate about maternal and child health innovation. At Stanford Neonatology, he runs the NeoDesign group. This group holds monthly talks by healthtech innovators and physician scientists and helps organize the annual Stanford Health++ Hackathon.
Claudia Scheuter, MD
Claudia Scheuter studied medicine at Bern University and completed residency training in internal medicine at the University Hospital of Bern, Switzerland. Before joining CERC, she worked as an attending physician at the University Hospital
of Bern, Switzerland. Claudia brings 9 years of clinical experience in hospital medicine, having worked in diverse care settings from hemato-oncology to emergency medicine. During this time, she encountered many instances in which fragmented care and disincentives in the Swiss healthcare system negatively affected patients, care givers, insurers and society. These experiences motivated her to join CERCs design fellowship program in 2017 where she was part of the High Need, High Cost team. Her research interests include medical practice variation, specifically with regards to procedures of controversial clinical benefit, and the integration of behavioral health into primary care.
Claudia joined CERC to promote high value health care systems and to hopes to advance health system innovation in Switzerland upon her return. She is currently pursuing a Master of Public Health in Epidemiology at the University of California, Berkeley.
Claude Pinnock MD, MPH
Claude is a senior advisor for the Clinical Excellence Research Center having previously served as its Director of Research Operations before moving to New York. Claude is a physician by background, practicing in his home town of Cambridge, UK before
Cambridge, UK before leaving clinical practice to focus on healthcare policy and strategy. He is passionate about identifying and leveraging new innovations in healthcare that improve outcomes for patients whilst lowering costs, moving the industry towards value based models. He is a subject matter expert in this field where he has occupied leadership positions in non-profit, consulting, provider and academic environments across the US, UK, EU and Middle East.
James Gillespie, MA, PhD
Industry Affiliates Advisor
Dr. James Gillespie is passionate about the application of advanced analytics, artificial intelligence, and big data to address challenges and opportunities for companies and organizations in the biopharmaceutical, healthcare, medical, and technology sectors.
He is lead author of the recent book Patient-Centric Analytics in Health Care: Driving Value in Clinical Settings and Psychological Practice published by Rowman & Littlefield. In collaboration with several physicians, he is leading work on a new book AI and Machine Learning: Revolutionizing the Future of Healthcare and Medicine. His education includes Northwestern University Kellogg School of Management, MA, PhD; Harvard University School of Law, JD; Princeton University Woodrow Wilson School of Public Policy, MPA; Massachusetts Institute of Technology, BS; Carnegie Mellon University Heinz School; and Rand Graduate School.
AI-Assisted Care Advisor
Kendell Cannon, MD
A passionate climber, Dr. Kendell Cannon was drawn to the Wasatch Mountain Range and completed both medical school and her Internal Medicine residency at the University of Utah. Her interest in the outdoors led her to get involved with Wilderness Medicine of Utah
where she helped train first responders and healthcare professionals in emergency care for the backcountry. After completion of her residency in 2014, Dr. Cannon worked as a Hospitalist at Intermountain Healthcare splitting her time between supervising/educating residents and medical students and directly providing patient care. Her experiences caring for a large number of elderly patients has instilled in her a deep interest in the aging process and how to better serve patients as they age. In addition to her work as a hospitalist, Kendell has worked to create and expand the palliative care services provided by IHC. She became a hospice medical director with Rocky Mountain Hospice to further pursue her interest in the subject. Through her myriad experiences caring for hospitalized patients, she has developed the strong belief that patients should have more say in the direction of their care and the ability to choose the quality of life that suits their goals. Kendell joined CERC because she is interested in designing healthcare systems that can better meet the needs of the elderly patient population that she serves.
Natalia Victoria Leva, MD
Dr. Natalia Leva was born, raised, educated and trained in Northern California. She studied English Literature and Modern Dance at the University of California, Berkeley, completed medical school at Stanford University, and went on to University of California,
San Francisco for her training in Urologic Surgery where she is currently in her fifth year of residency. Natalia’s interest in underserved populations has been a driving force in her diverse clinical experiences. Prior to medical school, Natalia researched antiretrovirals in perinatal women with HIV at San Francisco General Hospital, she has worked in Veracruz, Mexico investigating the dissemination of vaccines in children, and in residency is studying the needs of pediatric urology patients as they transition from childhood to adulthood. Natalia has a vested interest in bringing the best medicine has to offer to all patients. When she is not in the hospital, Natalia enjoys cooking, practicing yoga, eating sushi, and dreaming of starting her own vegetable garden.
Francesca Rinaldo MD, PhD
I was born in Padova, Italy, and immigrated with my family to the United States in 1987. I grew up in Connecticut on the shores of the New England Sound, relocated to Rochester, Minnesota as a high school student, and then attended the University of Chicago as an undergraduate.
My interests in Public Policy and Medicine began as an undergraduate, when I completed research projects in both the cultural policy and healthy policy fields. My interest in health policy led me to spend a summer volunteering for the Covering Kids and Families Program, which exposed me to the overwhelming need for affordable healthcare for underserved populations and inspired me to pursue a career in medicine. After spending two years preparing for medical school as a research assistant in a laboratory at the Mayo Clinic Cancer Center, I attended the University of Louisville School of Medicine and completed an MD/PhD degree, with a PhD in Biochemistry and Molecular Biology. My dissertation work focused on delineating the mechanism of action of a novel experimental cancer therapeutic called “XB05”. Today I am a second year resident in the Department of Surgery at Stanford. My current clinical interests include Surgical Critical Care, Surgical Oncology and Palliative Care. I am interested in learning to using technologic innovations to improve workflow efficiency and resource utilization to deliver high quality, low-cost surgical care, both in the US and in the developing world. In my spare time, I enjoy photography, gardening, downhill skiing and international travel.
Courtenay Stewart, DO
Dr. Courtenay Stewart grew up north of the Canadian border, in Toronto. When she wasn’t celebrating snow days, she spent most of my childhood swimming at my local pool. She trained for 12 years to make the Canadian Olympic Team, and competed
on the 2004 synchronized swimming team in Athens, Greece. As an oft-injured athlete, Dr. Stewart became fascinated with how the body works, and why her own physiology would stubbornly let her down. After touring the pools of the world, she came to Stanford to study human biology, then to Touro University-CA for medical school, and, finally, back to Stanford for residency in Physical Medicine and Rehabilitation. The field is diverse, requiring knowledge of nearly every organ system, unified by the goal of maximizing function. She works with patients after significant nerve, muscle and bone injuries and develop an individualized recovery plan. During her residency training, she researched cost-saving technologies that bring rehabilitation exercises to patients at home and joined Stanford’s Biodesign Innovation course to create medical device solutions. Dr. Stewart is interested in a systems-design approach to improve outcomes and reduce costs in patients with disabilities. Outside of the hospital, you can find her on the slopes in Tahoe, exploring new destinations, and asking if you’ve listened to the latest “This American Life” podcast.
Clare Kennedy Purvis, Psy.D
Dr. Clare Purvis completed her training in clinical psychology at Stanford University, VA Palo Alto Healthcare System, University of Wisconsin - Madison, and Palo Alto University (PGSP-Stanford Consortium). Clare's graduate research focused on mental health technology,
and she joined a mental health technology startup, Lantern, upon completing her doctorate. In that role, she created clinical interventions, conducted research, and applied evidence-based behavior science to inform user experience and design. She is fascinated by the intersection of technology and health, and believes in the potential for technological innovation to radically improve healthcare in the United States.